Color printing problems – HP Color LaserJet 4600 Printer series User Manual
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Color printing problems
Note
For more information about color quality problems see
.
Printing black instead of color
Cause
Solution
Color mode is not selected in the software
application or printer driver.
Select color mode instead of grayscale or
monochrome mode in the software application
or printer driver, see
to learn how to print a configuration page.
The correct printer driver is not selected in
your software application.
Select the correct printer driver.
No color appears on the configuration page.
Consult your service representative.
Incorrect shade
Cause Solution
The sealing tape has not been removed from
the print cartridge.
Remove the sealing tape from the print
cartridge for the color that is missing. See
.
The media does not meet the specifications for
this printer.
See the HP LaserJet Printer Family Paper
Specification Guide.
Go
for
HP LaserJet Family Paper Specification Guide
ordering information. When you connect,
select Manuals.
You are operating the printer in excessively
humid conditions.
Verify that the printer’s environment is within
humidity specifications. See
Missing color
Cause
Solution
Defective HP print cartridge
Replace the cartridge.
A non-HP cartridge might be installed.
Ensure that you are using a genuine HP print
cartridge.