Serial number of the product, Complete description of the problem, Proof of purchase of your product – HP Jetdirect 280m 802.11b Wireless Print Server User Manual

Page 136

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HP Jetdirect 280m user's guide

Your authorized dealer

If you encounter difficulty, begin by contacting the person who sold you the HP
Jetdirect print server to you. Your HP Authorized Dealer will be familiar with your
requirements and can provide assistance.

HP Customer Care for warranty service

For warranty service on HP Jetdirect products, call the HP Customer Care Center.
See

phone numbers

or visit

http://www.hp.com/support/support_assistance

and

select “

call hp

”. The HP Customer Care representative will help you with

troubleshooting, and advise you on warranty service. When calling, please have the
following information ready:

HP Jetdirect product you are calling about, for example, “J6044A”.

Model number of the product, for example, “Jetdirect 280m”.

Serial number of the product.

Complete description of the problem.

Proof of purchase of your product.

Your shipping address.

Service billing (out of warranty)

When ordering a replacement unit for out-of-warranty service, you may be
charged a repair cost. See your HP Authorized Dealer or your local HP Sales and
Service Office representative. Or, you can call HP at (800) 227-8164 (USA only);
prepare to supply shipping and billing addresses and payment information.

Service outside the USA

Customers outside the USA should contact their HP Authorized Dealer or HP Sales
and Service Office to obtain information on prices, exchange unit availability, and
instructions.

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