Campbell Scientific CR800 and CR850 Measurement and Control Systems - Manual (Page 400)

Section 9. Maintenance
400
Figure 127: Remove and replace battery
Remove the lithium battery by gently prying it out with a small flat point
screwdriver. Reverse the disassembly procedure to reassemble the CR800. Take
particular care to ensure the canister is reseated tightly into the three connectors.
9.3 Repair
Occasionally, a CR800 requires repair. Consult with a Campbell Scientific
applications engineer before sending any product for repair. Be prepared to
perform some troubleshooting procedures while on the phone with the
applications engineer. Many problems can be resolved with a telephone
conversation. If a repair is warranted, the following procedures should be
followed when sending the product.
Products may not be returned without prior authorization. The following contact
information is for US and International customers residing in countries served by
Campbell Scientific, Inc. directly. Affiliate companies handle repairs for
customers within their territories. Please visit www.campbellsci.com to determine
which Campbell Scientific company serves your country.
To obtain a Returned Materials Authorization (RMA), contact CAMPBELL
SCIENTIFIC, INC., phone (435) 227-2342. After an applications engineer
determines the nature of the problem, an RMA number will be issued. Please
write this number clearly on the outside of the shipping container. Campbell
Scientific's shipping address is:
CAMPBELL SCIENTIFIC, INC.
RMA#_____
815 West 1800 North
Logan, Utah 84321‐1784
For all returns, the customer must fill out a "Statement of Product Cleanliness and
Decontamination" form and comply with the requirements specified in it. The
form is available from our web site at www.campbellsci.com/repair. A completed