Allied Telesis AT-S95 WEB - Manual (Page 11)

Preface
Contacting Allied Telesis
Page 11
Contacting Allied Telesis
This section provides Allied Telesis contact information for technical support as well as sales information.
New Management
Software Releases New releases of management software are on the Allied Telesis web site. In addition, the
installation and user guides are available for all Allied Telesis products in portable
document format (PDF) on our web site. Both the management software and the product
documentation are available at www.alliedtelesis.com/support/software/.
Once you access the web site, enter the hardware product model in the Search by
Product Name field; for example, enter AT-8000GS/24. Then click Find. You can
download the management software. In addition, you can view the documents online or
download them onto your local workstation or server.
Online Support You can request technical support online by accessing the Allied Telesis Knowledge
Base: www.alliedtelesis.com/support/kb.aspx. You can use the Knowledge Base to
submit questions to our technical support staff and review answers to previously asked
questions.
Email and Telephone
Support For Technical Support via email or telephone, refer to the Support section of the Allied
Telesis web site: www.alliedtelesis.com/support.
Returning Products Products for return or repair must first be assigned a return materials authorization (RMA)
number. A product sent to Allied Telesis without an RMA number will be returned to the
sender at the sender’s expense. For instructions on how to obtain an RMA number, go to
the Support section on our web site at www.alliedtelesis.com/support/rma.aspx.
For Sales Information You can find the contact information for Allied Telesis sales offices or valued resellers
listed on our web site at www.alliedtelesis.com/purchase. To purchase Allied Telesis
products directly, contact one of our sales representatives or one of our valued resellers.
Warranty Go to www.alliedtelesis.com/support/warranty for the specific terms and conditions of
the warranty and for warranty registration for the AT-8000GS Series Stackable Gigabit
Ethernet Switches.