Sony VGN-N38Z - Manual (Page 54)

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VAIO hardware repair services
If you want more information on how this service is provided, go to the VAIO-Link website
(http://support.vaio.sony.eu). While the majority of issues are resolved via the Internet or over the phone,
sometimes resolving the problem might require intervention or repair.
Our Customer Support Analysts will establish whether a repair is necessary. Prior to calling VAIO-Link and in order
to allow a better service, please ensure that the following guidelines are followed:
❑ Have the serial number of your VAIO or a case number ready at hand.
❑ If you have not previously registered, bear with us while we first register your details in our customer database.
❑ Have a reasonable and clear definition of your problem.
❑ Detail any specific changes you have made to the PC system and/or applications running on the computer
and/or peripheral devices connected to the computer.
❑ Provide any other additional data as requested.
In case our Customer Support Analyst confirms the need for a repair, we would like to draw your attention to the
following important remarks before we pick up your VAIO:
❑ Since you are responsible for backing up your data, it is essential that you back up all your files from your hard
disk (onto a removable disc, for example), as Sony cannot guarantee the integrity of programs or data on your
computer during the repair process.
❑ Do not include any accessories in the shipment of the main unit unless advised otherwise by our Customer
Support Analyst.
❑ A flat fee will be charged for out-of-warranty units if you choose not to go ahead with the repair.
❑ An address, telephone number and contact person reachable during office hours are compulsory to
allow our delivery courier and back-office team to operate successfully.
3-211-480-11.fm Page 54 Friday, March 9, 2007 2:05 PM