Sony NWZ-X1051F - Manual (Page 144)

Troubleshooting
NWZ-X1050 / X1051 / X1060 / X1061 .GB.4-141-609-11(1)
1 1
Operation
Symptom Cause/Remedy
There is no sound.  The volume level is set to zero.
 Turn the volume up ( page 6).
 The headphone plug is not connected properly.
 Connect the headphone plug properly ( page 8).
 The headphone plug is dirty.
 Clean the headphone plug with a soft dry cloth.
 No songs or videos are stored on the player.
 Follow the instructions in the displayed message, and
transfer songs or videos from the computer.
No data is played.  The battery is consumed.
 Charge the battery fully ( page 24).
 If the player does not react, even after charging the battery,
press the RESET button to reset the player ( page 143).
 No data is stored on the player.
 Follow the instructions in the displayed message, and
transfer data from the computer.
 Transferred files are not in a playable format. For details, see
“Supported file format” of “Specifications” ( page 173).
 Songs or videos may not be played back, depending on the
file format ( page 173).
 Photos may not be displayed, depending on the file size or
the file format ( page 65).
 You are placing audio MP4 files in a video folder by drag-and-
drop.
 Place them in the “MUSIC” folder by drag-and-drop.
 The playback limitation period of the song has expired due to
subscription conditions, etc.
 Songs with an expired playback limitation period cannot be
played back. Update them using the software used for
transferring.
 After transferring by drag-and-drop in Windows Explorer,
data hierarchy levels do not correspond to the player ( page
28).
Data cannot be deleted on
the player.
 You cannot delete songs or photos on the player.
 Delete them using the software you used to transfer the
data, or Windows Explorer.
Continued 
Table of
Cont
ents
Inde
x