Sony NWZ-X1051F - Manual (Page 147)

Troubleshooting
NWZ-X1050 / X1051 / X1060 / X1061 .GB.4-141-609-11(1)
1 1
Symptom Cause/Remedy
Cannot see the video, but
can hear it.
 The file is a .3gp file. (.3gp only supports audio.)
 The video is not in the video folder.
 Place the video in the video folder by drag-and-drop.
The touch panel or the
Buttons do not work.
 The HOLD switch is set to the HOLD position.
 Slide the HOLD switch to the opposite position ( page
10).
 The player contains moisture condensation.
 Wait a few hours to let the player dry.
 The remaining battery power is low or insufficient.
 Charge the battery by connecting the player to a running
computer ( page 24).
 If you charge the battery and nothing changes, press the
RESET button to reset the player ( page 143).
 While “Connecting” or “Connected USB (MTP)” is being
displayed, you cannot operate the player.
 Disconnect the USB connection, then operate the player.
The buttons work
properly, but the touch
panel does not work.
 The “HOLD Settings” option is set to “Touch Panel Disable”
and the HOLD switch is set to the HOLD position.
 Slide the HOLD switch to the opposite position ( page
10).
Playback does not stop.  With this player, there is no difference between stopping and
pausing. When you tap  on the screen or press the 
button on the body, playback pauses/stops.
The player does not work.  The remaining battery power is insufficient.
 Charge the battery by connecting the player to a running
computer ( page 24).
 If you charge the battery and nothing changes, press the
RESET button to reset the player ( page 143).
Transferred data cannot be
found.
 The built-in flash memory of the player was formatted using
Windows Explorer.
 Format the built-in flash memory on the player ( page
125).
 The supplied USB cable was disconnected from the player
while data was being transferred.
 Transfer usable files back to your computer and format the
built-in flash memory on the player ( page 125).
 After transferring by drag-and-drop in Windows Explorer,
data hierarchy levels do not correspond to the player ( page
28).
 Transferred files are not in a playable format. For details, see
“Supported file format” of “Specifications” ( page 173).
 Songs or videos may not be played back, depending on the
file format ( page 173).
 Photos may not be displayed, depending on the file size or
the file format ( page 65).
Continued 
Operation (continued) Table of
Cont
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