Sony STR-DA5700ES - Manual (Page 138)

138 US
Troubleshooting
If you experience any of the following
difficulties while using the receiver, use this
troubleshooting guide to help you remedy the
problem. Should any problem persist, consult
your nearest Sony dealer.
The receiver is turned off
automatically.
• “Auto Standby” is set to “On” (page 118).
• The sleep timer function is working
(page 94).
• “PROTECTOR” is working (page 147).
The receiver is turned on automatically.
• “Control for HDMI” is set to “On” or
“Pass Through” is set to “Off.” In this case,
the receiver may be turned on by operating
other equipment connected to it.
No picture and no sound are output, or
the picture and sound are corrupted.
• The receiver is placed near equipment
such as a television, VCR, or tape deck.
If the receiver is being used in
combination with a television, VCR, or
tape deck, and is placed too close to that
equipment, noise may result, and picture
quality may suffer. This is especially likely
when using an indoor antenna (aerial).
Therefore, we recommend using an
outdoor antenna (aerial).
The top of the receiver is hot.
• Phenomenon is specific to this amplifier.
This is not a malfunction. If “Control for
HDMI,” “Pass Through,” or “Network
Standby” is set to “On,” or the power for
zone 2 or zone 3 is turned on, the top of the
receiver may become hot even while the
receiver is in standby mode. This
condition occurs because current is
flowing in the internal circuits of the
receiver, and this is normal.
There is no picture or an unclear
picture appears on the TV screen or
monitor, regardless of type of picture.
• Select the appropriate input on the receiver
(page 54).
• Set your TV to the appropriate input mode.
• Move your TV away from the audio
equipment.
• Assign the component video input
correctly (page 88).
• The input signal should be same as input
when you are up-converting an input
signal with this receiver (page 22).
• Make sure that cables are correctly and
securely connected to equipment.
• Depending on the playback equipment,
equipment may need to be set up. Refer to
the operating instructions supplied with
the each equipment.
Images appear later than the
associated sound is played.
• Depending on the equipment connected to
the HDMI jack, or the source played back,
images may appear later than the
associated sound. In this case, change the
setting of “A/V Sync” in the Audio
Settings menu (page 108).
Recording cannot be carried out.
• Check that the equipment are connected
correctly (page 30).
• Select the source equipment (page 54).
• Check the connection of the recording
deck according to the video signals you
want to record. Analog input signals
(composite video) can be output only from
the analog output jacks.
• Video input signals via the HDMI IN jacks
cannot be recorded.
• Copyright protection to prevent recording
is contained in the sources. In this case,
General
Video