If you still cannot perform a hotsync, Operation – Sony PEG-TG50 User Manual

Page 25

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25

I ca

nnot pe

rform a

HotS

y

n

c

®

operation

If you still cannot perform a HotSync

®

operation

If you cannot solve your HotSync operation problem by following the

troubleshooting items, follow the procedure below.

Check if any “Unknown device” is listed in the Device
Manager on your computer.

1

Right-click My Computer and select Properties from the
menu.

The

System Properties

screen is displayed.

2

If you are using Windows 2000 Professional/Windows XP,
click the Hardware tab.

3

Click the Device Manager tab.

4

Check if there is a device marked with

or

.

A device with such mark is not operating normally. Contact the

manufacturer of the device to get information on the latest device drivers.

You cannot perform a HotSync

®

operation before you

install the Palm™ Desktop for CLIÉ software on your
computer

If you perform a HotSync

®

operation before you install the CLIÉ drivers on

your computer, other drivers may be installed on your computer and a problem

may occur in your computer system.

Make sure you install the Palm

Desktop for CLIÉ software before

performing a HotSync

®

operation.

Do not use a USB hub

If you connect the cradle to your computer via a USB hub, you may not be able

to perform a HotSync

®

operation properly. Make sure you connect the cradle

directly to a USB port of your computer.

Some computers have the hub function built into their internal circuitry.

Contact your computer manufacturer to check whether the USB port of your

computer is connected to an internal USB hub.

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