Vaddio TrackVIEW - Manual (Page 26)

TrackVIEW Install Guide 341-337 Rev. G Page 26 of 30
TrackVIEW and Peripherals Install Guide
WARRANTY INFORMATION
Hardware* Warranty: One year limited warranty on all parts. Vaddio warrants this product against defects in
materials and workmanship for a period of one year from the day of purchase if Vaddio receives notice of such
defects during the warranty. They will, at its option, repair or replace products that prove to be defective.
Exclusions: The above warranty shall not apply to defects resulting from: improper or inadequate maintenance
by the customer, customers applied software or interfacing, unauthorized modifications or misuse, operation
outside the normal environmental specifications for the product, use of the incorrect power supply, or improper
site operation and maintenance.
Vaddio Customer service: Vaddio will test, repair, or replace the product or products without charge if the unit
is under warranty. If the product is out of warranty, Vaddio will test then repair the product or products. The cost
of parts and labor charge will be estimated by a technician and confirmed by the customer prior to repair. All
components must be returned for testing as a complete unit. Vaddio will not accept responsibility for shipment
after it has left the premises.
Vaddio Technical support: Vaddio technicians will determine and discuss with the customer the criteria for
repair costs and/or replacement. Vaddio Technical Support can be contacted through one of the following
resources: e-mail support at
[email protected] or online at www.vaddio.com .
Return Material Authorization (RMA) number: Before returning a product for repair or replacement, request
an RMA from Vaddio’s technical support. Provide a technician with a return phone number, e-mail address,
shipping address, and product serial numbers. Describe the reason for repairs or returns as well as the date of
purchase. Include your assigned RMA number in all correspondence with Vaddio. Write your assigned RMA
number on the outside of the box when returning the product.
Voided warranty: The warranty does not apply if the original serial number has been removed or if the product
has been disassembled or damaged through misuse, accident, modifications, or unauthorized repair.
Shipping and handling: Vaddio will not pay for inbound shipping transportation or insurance charges or accept
any responsibility for laws and ordinances from inbound transit. Vaddio will pay for outbound shipping,
transportation, and insurance charges all items under warranty but will not assume responsibility for loss and/or
damage by the outbound freight carrier.
• If the return shipment appears damaged, retain the original boxes and packing material for inspection by the
carrier. Contact your carrier immediately.
Products not under warranty: Payment arrangements are required before outbound shipment for all out of
warranty products.
*Vaddio manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry
standard practices
Care and Cleaning
 Do not attempt to take this product apart at any time. There are no user-serviceable components inside.
 Do not spill liquids in the TrackVIEW system or components.
 Keep this device away from food and liquid.
 For smears or smudges, wipe with a clean, soft cloth.
 Do not use any abrasive chemicals.
Operating and Storage Conditions:
D
o not store or operate the ProductionVIEW System under the following conditions:

Temperatures above 40°C (104°F) or temperatures below 0°C (32°F)
 High humidity, condensing or wet environments
 Dusty environments
 In inclement weather or under severe vibration