Vollrath CC404A-Water Cooled - Manual (Page 29)

Owner’s Manual #513642 23 CC Model Machines
4.3 TROUBLESHOOTING TABLES
PROBLEM POSSIBLE CAUSE REMEDY
Custard is running
too cold or auger
blades chatter
during running.
1 Flow is not high enough. 1 Increase the fl ow. Machine needs to run for at
least a minute before you see a change in the
product.
2 Hopper is low or out of mix. 2 Add Mix
3 Flow valve is plugged. 3 Check fl ow valve.
4 The refrigeration system is set too cold
for the mix. 4 Call Stoelting service department and we can
help over the phone to adjust setting properly.
Custard is running
too soft.
1 Flow is too high. 1 Decrease the fl ow. Machine needs to run for at
least a minute before you see a change in the
product.
2 The refrigeration system for that barrel
set too warm for the mix. 2 Call Stoelting service department and we can
help over the phone to adjust setting properly.
3 Condenser on remote unit is blocked. 3 Check for blockage and clean if necessary.
4 Water cooled machine has water shut
off. 4 Check that water is connected and turned on.
5 Refrigeration system not functioning
correctly. 5 Call Stoelting service department.
Beater motor
freezes up in the
run mode.
1 Hopper is low or out of mix. 1 Add Mix
2 Flow valve is plugged. 2 Check fl ow valve.
3 Flow valve is set too low. 3 Increase the fl ow setting.
4 Belt is loose and slipping. 4 Check the belt and tighten if necessary.
Restriction of
custard or lemon
ice in the faceplate
1 Restriction in the faceplate. 1 Use the rake to free the restriction and
increase the fl ow rate setting by about 0.5.
After a minute, repeat these steps if no results
are seen.
2 Solid obstruction in faceplate. 2 Inspect the fl ow valve for solid custard or
lemon pulp obstruction in the hopper.