Document Outline

• Administration Guide
  • Contents
  • About This Guide
    • Welcome to the Administration Guide
    • Online Help
    • Additional Documentation for the Postini for Google Apps Service
    • How to Send Comments About This Guide
  • The Administration Console
    • About the Administration Console
    • Administration Console Security
    • Logging In
    • Administrator Passwords
    • Using Home Page
      • Search and User Shortcut
      • Systems Tests
      • Refreshing Graph and Chart Information
      • Email Activity
      • Current Activity
      • Message Composition
      • Customer Care
    • Navigating the Administration Console
      • Navigating the Organization Hierarchy
    • Troubleshooting the Administration Console
  • Organization Hierarchy & Design
    • About the Organization Hierarchy
      • Account Administrators Organization
      • User Organization
      • Sub-Organization
    • Hierarchy Configurations
      • Basic Hierarchy: One Domain / User Org
      • Hierarchy with Multiple User Orgs
    • Plan Your Organization Hierarchy
      • Group Users by Geographical Location
      • Distribute Administrative Control
      • Assign Email Policies
      • Provide Access to Services
      • Customize Spam Filtering
    • What Settings Are Made Where
      • Organization Settings
      • Default User Settings
      • User-Specific Settings
      • User-Controlled Settings at the Message Center
      • Recommended Settings Management
  • Organization Management
    • About Organization Management
    • View Your Organizations
      • List Organizations with Commands
      • List Organization Summaries
      • List Organizations with Domains
    • Manage Organization Settings
      • Inbound Services
      • Outbound Services
      • Organization Settings
      • Organization Summary
    • Create an Organization
    • Find an Organization
    • Set an Organization’s Message Limits
    • Organization General Settings
    • Handle Mail to Unrecognized Addresses
      • When users are passed through without filtering
    • Move an Organization
      • Why Move an Organization?
    • Download Organization Settings
    • Delete an Organization
    • Troubleshoot Organizations
  • Users and Quarantines
    • About Users and Quarantines
    • View All Your Users
      • List Many Users
      • List User Summaries
      • List Users by Organization
      • List Users by Domain
    • Search for Users
      • Basic Search
      • Search from the Home Page
      • Refine Your Search
      • Search Text Tips
    • Manage Default User Templates
      • How Default Users Work
      • Manage Default User Settings
      • Recommended Default User Settings
      • Create a Default User
      • Assign a Default User to an Org
      • Delete a Default User
    • Add / Delete / Move Users
      • Add Users
      • Delete Users
      • Move Users
    • Manage a User’s Settings
      • Suspend or Reset a User
      • Inbound Services
      • User Settings
      • Summary
    • Manage Quarantined Messages
      • Enable User Quarantines
      • Quarantine Messages Centrally
      • Access a Quarantine
      • Display Quarantined Messages
      • Open Quarantined Messages
      • Deliver or Delete Quarantined Messages
    • Manage User Aliases/Nicknames
      • View User Aliases
    • User General Settings
    • Protect Your Mailing and Distribution Lists
    • Suspend a User
    • Reset a User
    • Download Users and Settings
    • Troubleshoot Users
  • Administrators
    • About Administrators and Authorization
    • Administrators and the Organization Hierarchy
      • Authority Privilege Propagation
    • Limiting Authority
      • Multiple Authorization Record Updates
    • Create Administrators and Manage Authorization Records
      • Creating an Administrator
      • Viewing and Editing Authorization Records
    • Types of Administrators
      • Comparing Types of Administrators
      • Account Administrators
      • Monitor Administrators
      • Compliance Officers and Security Administrators
      • Archive Administrators
      • Organization Policy Administrators
      • User Administrators
    • Descriptions of Privileges
      • All Standard Privileges
      • Help Desk
      • User Settings
      • Organization Management
      • Inbound Mail Processing
      • Archive Search, Archive Discovery, Archive Audit, Archive Retention
  • Domains
    • About Domains
    • View Your Domains
    • Add a Domain Alias
    • Change MX Records for a Domain
    • Delete a Domain Alias
    • Troubleshooting Domains
  • The Message Center
    • About the Message Center
      • Message Center: Features Overview
    • Enable / Disable Message Center Access
      • Where User Access Is Configured
      • Enable Access for an Org
      • Disable Access for an Org
      • Temporarily Disable Message Center Access for a User
    • Control What Users Can View and Modify
      • Set Permissions for an Organization
      • Override Permissions for a Single User
    • Prevent Users from Opening Quarantined Messages
    • The Message Center & Notifications
    • Message Center Language Settings
    • Message Center Security
    • Brand Your Message Center
      • Message Center Color Palette
      • Upload Logo
      • Additional Branding
    • Troubleshoot the Message Center
  • Quarantine Summary & Notifications
    • About Notifications
    • Configuring Notifications for an Organization
    • User Settings for Notifications
    • Disabling and Redirecting Notifications
      • Turning off Notifications
      • Enabling Quarantine Redirect
      • Configuring Notification Addresses
    • About Quarantine Summary
      • Accessing Messages from the Quarantine Summary
    • Configuring the Quarantine Summary
    • Customizing the Quarantine Summary
    • Quarantine Summary & Message Center Localization
      • Setting Languages Using Batch commands
    • Troubleshooting: User Notifications
  • Spam Filters
    • About Spam Filters
      • Where Spam Filtering Is Managed
      • Types of Spam Filters
      • When Spam Filters Apply
      • How Spam Is Identified
      • Why Catch Rates Might Vary
      • When to Use Content Manager Along With Blatant Spam Blocking
    • Configure Spam Settings for an Organization
      • Configure Blatant Spam Blocking
      • Configure Null Sender Disposition
      • Configure Null Sender Header Tag Validation
      • Configure Spam Disposition for an Organization
    • Enable and Adjust Spam Filters
    • Fine-Tune Spam Filters
    • Phishing Attacks
    • Botnet Attacks
    • Early Detection Filtering
    • Outbound Spam Scanning
    • Troubleshoot False Positives
    • Troubleshoot Spam that Gets Through
      • When Spam Still Gets Through
  • Virus Blocking
    • Levels of Protection
      • Olympus Library of Virus Definitions
      • Authentium Antivirus Engine
      • Early Detection Filtering
      • Additional Zero-Hour Threat Protection
      • Advanced Antivirus Heuristics
      • Attachment Scanning
    • About Virus Blocking
      • When Virus Blocking Occurs
      • Order of Virus Filtering
    • Virus Definition File Updates
      • McAfee Virus Definition Files
      • Authentium Virus Definition Files
    • Configure Inbound Virus Blocking
      • Configure Virus Settings for Users
      • Configure Virus Settings for an Organization
      • Configuring User Access to Virus Settings
      • Virus Notifications
      • Virus Outbreak Events
    • Troubleshooting Virus Blocking
  • Content Manager
    • About Content Manager
      • Content Manager Features
      • What You Can Do with Content Manager
    • How Content Manager Works
      • Where Content Filters Apply
      • When Content Filters Apply
      • How Content Manager Scans Email Messages
      • Attachments That Content Manager Scans
      • How Outbound Content Manager Works
      • Content Filter Limitations
      • About Message Dispositions
      • Order of Precedence of Filters and Policies
    • View Content Manager Filters and Policies
    • Configure Content Manager
    • Create or Edit a Content Manager Filter
    • Set Up a Compliance Policy
    • Reorder Content Filters and Policies
    • Delete and Disable Content Filters
    • About Using Regular Expressions
      • Uses for Regular Expressions
      • Regular Expressions Syntax
      • Content Manager Support for Regular Expressions
      • Examples of Regular Expressions
    • How to Use Content Manager in a Spam Outbreak
    • Content Manager Tips and Best Practices
      • Use Regular Expressions Whenever Possible
      • Use Multiple Regular Expressions for a Filter
      • Block Messages with Profanity
      • Allow Approved Senders to Bypass Content Filters
      • Create a Custom Filter to Restrict Outgoing Messages to a Specific Domain
      • Create Filters to Allow Valid Null-Sender Messages
      • Test Content Filters First
    • Troubleshoot Content Manager
    • Content Manager Reference
      • Content Manager Filter List
      • Content Manager Configuration Settings
      • Content Manager Filter Settings
      • Social Security Numbers Policy
      • Credit Card Numbers Policy
  • Approved and Blocked Sender Lists
    • About Sender Lists
      • Approved Senders
      • Approved Recipients
      • Approved Domains
      • Approved Mailing/Email Lists
      • Blocked Senders
      • Blocked Domains
      • Industry Heuristics and the Blocked Sender List
      • When Sender Lists Apply
      • Organization and User Sender Lists
      • How Senders Are Identified
      • How Domains Are Evaluated
    • Editing Sender Lists in the Administration Console
      • Editing Approved/Blocked Senders for Organizations
      • Editing Approved/Blocked Senders and Approved Recipients for Users
    • Editing Sender Lists in Message Center
    • Size Limits for Sender Lists
    • Using Batch Commands for Approved/Blocked Lists
    • Deciding Which Approved Senders to Add
    • Quarantine Redirect and Approved/Blocked Senders
    • Message Headers for Approved/Blocked Senders
    • Sender Lists and Google Apps Email Whitelists
    • Troubleshooting: Approved/Blocked Senders and Mailing Lists
    • Health Check: Approved Senders List Cleanup
      • Approved Senders List Cleanup
  • Attachment Manager
    • About Attachment Manager
      • When Attachment Filters Apply
      • How Attachment Manager works with Gmail
      • Attachment Identification Methods
      • Messages with Multiple Attachments
    • Configure Attachment Manager
    • Create / Edit Attachment Manager Filters
      • Attachment Filter Order
      • Attachment Filter Dispositions
      • Scanning Options
      • Message Size Filter
      • Custom File Types Filter
      • System Threats and Productivity Filters
    • Troubleshoot Attachment Manager
  • Industry Heuristics
    • About Industry Heuristics
    • Configuring Industry Heuristics
  • Test Tools & Mail Flow Troubleshooting
    • About Test Tools & Mail Flow Troubleshooting
    • MX Record Test
      • Successful Results for the MX Record Test
      • Error Messages and Next Steps
    • Troubleshoot Incoming Email Delivery
      • Troubleshooting Instructions
  • Transport Layer Security
    • About the Inbound Servers Tab
    • Transport Layer Security (TLS)
      • Setting Up Transport Layer Security
      • About Transport Layer Security
    • Transport Layer Security for Inbound Mail
      • How Inbound TLS Works
      • Quarantined Messages
      • Authentication and Certificates
      • Authentication Restrictions
      • Other Forms of Email Encryption
    • Setting Up Inbound TLS
    • Transport Layer Security for Outbound Mail
    • Setting Up Outbound TLS
    • About Policy Enforced TLS
      • Features and Benefits
    • How Policy Enforced TLS Works
      • Inbound Policy Enforced TLS Mail Flow
      • Outbound Policy Enforced TLS Mail Flow
      • Mail Between Message Security Service Customers
    • Setting Up Policy Enforced TLS
    • Certificate Validation
      • Certificate Validation Settings
      • Change the Default Certificate Validation Setting
      • Scope of Certificate Validation
    • TLS Alerts
      • Configure TLS Alerts
      • Alerts Description
  • Reports
    • About Reports
    • View a Report
    • Inbound and Outbound Reports
    • Summary Reports
      • Summary by Domain Messages
      • Summary by Domain Bytes
    • Traffic Reports
      • Traffic by Domain (Inbound)
      • Traffic by Domain (Outbound)
      • Traffic by Recipient (Inbound)
      • Traffic by Account (Outbound)
      • Traffic Activity Log (Outbound)
    • Spam Reports
      • Spam by Domain (Inbound)
      • Spam by Filter Name (Inbound)
      • Effective Catch Rate (Inbound)
      • Effective Catch Rate by Org (Inbound)
      • Spam by Account (Inbound)
    • Email Authentication Reports (SPF Check)
      • SPF by Sender Domain
      • SPF by Recipient Domain
    • Virus Protection Reports
      • Virus by Sender IP (Inbound)
      • Virus by Domain (Inbound)
      • Virus by Domain (Outbound)
      • Virus by Account (Inbound)
      • Virus by Account (Outbound)
      • Virus by Virus Name (Inbound)
      • Virus by Virus Name (Outbound)
    • Attachment Manager Reports
      • Attachments by Domain (Inbound)
      • Attachments by Domain (Outbound)
      • Attachments by Account (Inbound)
      • Attachments by Account (Outbound)
      • Attachments by Filter (Inbound)
    • Content Manager Reports
      • Domain/Account (Inbound)
      • Domain/Account (Outbound)
      • Filter Name (Inbound, Outbound)
      • Activity Log (Inbound, Outbound)
    • Message Encryption Reports
      • Message Encryption by Domain/Account (Outbound)
      • Message Encryption Activity Log (Outbound)
    • Archiving Reports
      • Archiving by Domain (Inbound)
      • Archiving by Account (Inbound)
    • Quarantine Delivery Reports
      • Activity Log (Inbound)
    • TLS Reports
      • TLS by Domain/Account (Inbound)
      • TLS by Domain/Account (Outbound)
      • Policy-Enforced TLS by Domain (Inbound, Outbound)
    • Troubleshooting Reports
  • Message Log Search
    • About Message Log Search
    • About the Data
    • Administrative Privileges for Message Log Search
    • Run a Log Search
    • Log Search Fields
      • Search Results Page
      • Message Details Page
    • Common Log Search Scenarios
      • What happened to an inbound message?
      • What happened to an outbound message?
      • Was a message encrypted or archived?
      • I want to track messages for a sender or recipient
      • I want to track messages by subject
      • Why was a message delivered or quarantined?
    • Troubleshoot Log Search
  • Batch Processing
    • About Batch Processing
      • Batch Validation
      • Submitting Batch Commands for Processing
    • When To Use Batch
    • Troubleshooting: Batch
  • Customizing Notifications
    • About Customizing User Notifications
    • Customizing Notifications
      • Editing User Notifications Text
      • Editing Text with Tokens
    • Default Notifications with Tokens
      • Welcome New User Notification
      • Password Reset Notification
      • My First Spam Notification
      • New Spam Notification
      • Quarantine Summary Notification
      • Virus Alert Default Notification
      • Suspend User Notification
      • Early Detection / Pending Quarantine Notification
  • Interpreting Header Fields
    • About Header Fields
      • Show Full Header in Gmail
    • Received Header Field
    • X-pstn-levels Header Field
      • Spam Scores
    • X-pstnvirus Header Field
    • X-pstn-settings Header Field
      • Determining Whether or Not the Message is Spam
      • X-pstn-2strike Header Field
      • X-pstn-xfilter Header Field
      • X-pstn-neptune Header Fields
      • Industry Heuristics Header Fields
      • General Transport Heuristics Header Fields
    • X-pstn-addresses Header Field
    • X-pstn-disposition Header Field
    • X-pstn-nxpr and X-pstn-nxp Header Fields
    • Attachment Manager and Content Manager Header Fields
      • Attachment Manager Header Fields
      • X-CM Header
    • Analyzing Header Fields
  • Index