Transfer, Configuration 3.1, Transfer dtmf – 2N IVR Editor manual v1.0 User Manual
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Configuration
3.1
25
3 – route to VoIP (VoIP phones such as 3001);
5;vm- - route to VoiceMail;
6 – route to IVR.
The LCR is based on a prefix. If a prefix is detected, the call is routed via the given
route.
Example: Suppose 611 is incoming. As there is a ‘6’ at the beginning, the call is
routed to IVR. 6 is not removed so that the number remains 611 at all times.
Caution
The prefix must always start with a different digit.
Thus, there may be just one prefix for IVR routing.
All called numbers are normalised.
For normalising, remove the prefix leaving a three-digit number (both
after normalisation and addition).
In this case, number 6XX is always the result of normalising (where XX
represents the last two digits of the called number, generally the internal
line number).
Transfer
There are two types of call transfer.
Transfer DTMF
This call transfer type is used for the DISA menu only where the calling subscriber
knows the called subscriber number and dials in.
Transfer DTMF: