3 removing a party from the conference, 4 multiple conference hosts, 2 call transfer – CounterPath eyeBeam 1.11 User Guide for Windows User Manual

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4.1.3 Removing a party from the conference

To remove a party form an existing conference call, complete the following steps:

1. Place the conference on hold by clicking the CONF button.
2. Select the line of the participant who wishes to leave the conference.
3. Say goodbye to the party then click the Hangup button.
4. Click the CONF button once more to re-establish the conference.

4.1.4 Multiple conference hosts

An eyeBeam conference call may include up to seven individuals – the conference host plus a
participant on each of the six lines. Users can establish multiple conference hosts if they wish to
“daisy chain” together a conference call with more than seven participants.

For example, one person may host six other parties (to occupy all of its available lines) with one
of those parties being a conference of their own containing six other parties. This would bring the
total number in the aggregate conference call to twelve.

In theory, such “daisy chains” would allow for an unlimited number of parties in a conference
call; in a real scenario, however, the number of participants would be limited by bandwidth
constraints at each of the conference host’s machines, causing audio quality to degrade more and
more as new participants are added. For this reason, conference participants are advised to select
lower bandwidth codecs such as G.729 to preserve audio quality during large conference calls.

4.1.5 Adding a party to the conference from the Contact Drawer

Users can also add a person from their Contact list to a conference call by right-clicking their
name in the Contact drawer and selecting Conference in [party’s name]

4.2 Call Transfer

The eyeBeam softphone allows users to transfer an active call to a third party. The softphone
allows two different types of call transfer: unattended and attended.

N

OTE

THAT

A

PARTY

MAY

LEAVE

THE

CONFERENCE

ON

THEIR

OWN

BY

HANGING

-

UP

. T

HEIR

LINE

WILL

THEN

BE

INDICATED

AS

INACTIVE

AND

THE

REST

OF

THE

CONFERENCE

WILL

BE

UNAFFECTED

.

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