CounterPath eyeBeam 1.11 User Guide for Windows - Manual (Page 26)

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4.2.1 Unattended call transfer
Also called a “blind” call transfer, this type occurs when a user initiates a transfer without
informing the third party that a call is coming their way. Follow the steps below to perform an
unattended call transfer:
1. With an active call in progress, inform the person on the other end that they are about to be
transferred to a third party, then click the XFER button (see Figure 1).
2. Dial the number to which the call is to be transferred.
3. Click the XFER button again to connect the original party to the third party.
When a transfer is complete, the remaining two parties will be speaking to each other and both
will have ended their call with the transferor. Both lines corresponding to the other two parties
will become free for use on the transferor’s softphone.
4.2.2 Attended call transfer
Also known as a “supervised” call transfer, this type occurs when—before making the transfer—a
user first calls to inform the third party that a transferred call is coming their way. Follow the
steps below to perform an attended call transfer:
1. With an active call in progress, select an available line with which to call the third party
(selecting a new line will put the original call on hold).
2. Inform the third party that they are about to receive a call, then press the XFER button
(see Figure 1).
3. Select the line associated with the original party to connect them to the third party.
When a transfer is complete, the remaining two parties will be speaking to each other and both
will have ended their call with the transferor. Both lines corresponding to the other two parties
will become free for use on the transferor’s softphone.
4.3 Call Forwarding
Users can set their eyeBeam softphone to forward incoming calls to a desired URL—which could
be either another SIP User Agent, phone number or a voicemail address. Follow the steps below
to set an existing SIP account in eyeBeam to forward to another URL:
1. Access the Settings dialog by either pressing F8 or by right-clicking and choosing Settings...
2. Select SIP Accounts -> [SIP account to forward] -> Advanced
3. Under Foward Settings, select Fowarding -> Go to forward URL (or Go to voicemail URL
for SIP accounts that support voicemail)
4. In the Forward URL field, enter the SIP URL or phone number to which the selected SIP
account should forward calls
5. Click OK