Document Outline

• Notice
• Publication History
• Interactive Aids and Conventions
• List of Figures
• List of Tables
• 1 Introduction
  • 1.1 What is eyeBeam?
  • 1.2 How does eyeBeam Work?
• 2 Installation and Setup
  • 2.1 Before Installing
    • 2.1.1 Finding a Service Provider
    • 2.1.2 Getting necessary information from a Service Provider
  • 2.2 Minimum System Requirements
    • 2.2.1 eyeBeam for Windows
    • 2.2.2 eyeBeam for Macintosh
  • 2.3 Multi-media Device Requirements
  • 2.4 Installing eyeBeam
    • 2.4.1 Windows installation
    • 2.4.2 Macintosh installation
  • 2.5 Uninstalling eyeBeam
    • 2.5.1 Uninstalling the Windows version
    • 2.5.2 Uninstalling the Macintosh version
  • 2.6 Starting eyeBeam
    • 2.6.1 Starting eyeBeam for Windows
    • 2.6.2 Starting eyeBeam for Macintosh
    • 2.6.3 License key
  • 2.7 The Tuning Wizard
• 3 Using the Softphone
  • 3.1 The Dial Pad
  • 3.2 Before Making a Call
    • 3.2.1 Things to keep in mind
    • 3.2.2 Logging in to a Service Provider
  • 3.3 Placing a Call
  • 3.4 Ending a Call
  • 3.5 Redial
  • 3.6 Answering a Call
  • 3.7 Placing a Call on Hold
  • 3.8 Dial Pad Controls
    • 3.8.1 Microphone and speaker adjustment
    • 3.8.2 Codec selection
  • 3.9 Context Menu
    • 3.9.1 The Privacy Management window
    • 3.9.2 SIP Account Status
    • 3.9.3 The About window
  • 3.10 Window Controls
    • 3.10.1 Window controls within eyeBeam for Windows
    • 3.10.2 Window controls within eyeBeam for Mac
  • 3.11 Help
• 4 Extended Calling Features
  • 4.1 Call Conferencing
    • 4.1.1 Starting a conference call
    • 4.1.2 Adding another party to the conference
    • 4.1.3 Removing a party from the conference
    • 4.1.4 Multiple conference hosts
    • 4.1.5 Adding a party to the conference from the Contact Drawer
  • 4.2 Call Transfer
    • 4.2.1 Unattended call transfer
    • 4.2.2 Attended call transfer
  • 4.3 Call Forwarding
  • 4.4 Do Not Disturb
  • 4.5 Auto-Answer
  • 4.6 Auto-Conference
  • 4.7 Flash
  • 4.8 Speakerphone
  • 4.9 Call Record
• 5 The Drawers & Settings Menu
  • 5.1 The Contact Drawer
    • 5.1.1 Recent calls
    • 5.1.2 Importing contacts
    • 5.1.3 Exporting contacts
  • 5.2 Instant Messaging
  • 5.3 The Video Drawer
  • 5.4 The Settings Dialog
    • 5.4.1 SIP accounts
    • 5.4.2 Firewall/NAT
    • 5.4.3 Server-side storage
    • 5.4.4 Presence
    • 5.4.5 XTunnels
    • 5.4.6 Media
    • 5.4.7 Media - Audio
    • 5.4.8 Media - Advanced Audio - Codecs
    • 5.4.9 Advanced Audio - Panic
    • 5.4.10 Video
    • 5.4.11 System settings
    • 5.4.12 Network settings
    • 5.4.13 User Interface
    • 5.4.14 Diagnostics
    • 5.4.15 License key
• 6 Application Hot Keys
• Appendix A: eyeBeam Troubleshooting
  • Networking Problems
    • Login timeout
    • Firewall and NAT issues
    • Multiple IP addresses on the same computer
    • RPort attribute
  • Audio Problems
    • Audio contains pops at loud points in voice
    • Audio contains bothersome background noise
    • Audio sounds choppy in a conference
    • Poor sound
    • There is an echo there is an echo
    • One-way audio
  • Diagnostic Log