IPitomy IP620 User Manual - Manual (Page 31)

Smarter Business Communications
IP620
H D - E Q U I P P E D
E N T E R P R I S E - G R A D E
V O I C E E N D P O I N T
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37. Voice Mailbox – Greetings
A mailbox greeting is a message for you to inform the caller that you are away from your desk or busy on another call.
There are three types of Greetings:

Not Available Greeting – Played when your phone is un-answered:
“Hello, this is Mark; I am not able to answer your call right now. Please leave a detailed message and
a number where I can reach you, and I’ll call you back as soon as I am able.”

Busy Greeting – Played when your extension is busy
“Hello, this is Mark, I am currently on the phone and not able to take your call right now; please leave
a detailed message and I will call you back as soon as I can.”

Temporary Greeting – if there is a Temporary Greeting recorded it is the greeting that callers hear.
The temporary greeting is played as an override for your other greetings. When the situation
warrants a greeting to inform your callers of something different than your regular greetings; record
a temporary greeting and it will replace the others while it is active. Be sure to go back and delete
your temporary greeting to return to the normal greeting. “Hello this is Mark; I am on vacation with
limited access to messages. Please call extension 1500 and speak to Mary with any matters that need
immediate attention. I will return on Monday, February 24.”
Default Greetings - If you do not record any greetings, IPitomy will play a set of default greetings depending on the
status of your extension. Be sure to record your name so your greeting will be a little more professional
sounding. If you do not record your name, the default greeting will say “the person at extension (your
extension number) is not available”. If you record your name the greeting will say “Mark Smith” is not
available…”
38. Voice Mailbox – Folders
The IPitomy IP PBX allows you to save and organize your messages into folders.
There are ten folders. The first 5 folders have convenient names for organizing messages:

New

Old

Work

Family

Friends

Folder 1

Folder 2

Folder 3

Folder 4

Folder 5
39. Pause Key
The IPitomy Pause Key is pre-programmed on your telephone (its button number 5). Pause is similar to DND but has a
broader reach. Pause will instruct the IP PBX that you are unavailable to take calls. This is different than just placing
your telephone in DND because DND is local to the phone and does provide a status for call processing operations at
the PBX. When Pause is active your status is rendered as busy at any device that indicates your status. Pause also
makes your extension unavailable in Groups and ACD Call Queues.