IPitomy IP620 User Manual - Manual (Page 52)

Smarter Business Communications
IP620
H D - E Q U I P P E D
E N T E R P R I S E - G R A D E
V O I C E E N D P O I N T
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60. Buttons and Codes
Personal
Voicemail:
Dial this to access your personal voicemail box from your extension.
Voicemail Main:
Dial this to reach the voice mail system from any extension or the
automated attendant.
Transfer to
Voicemail: + ext #
Use this to transfer a caller directly to someone’s mailbox when you don’t
want to ring their extension
Directory: IPitomy’s directory and dial by name service
Blind Transfer:
Use this to transfer a caller when you don’t need to speak to the party you
are transferring to before sending them the call
Attended
Transfer:
Use this when you want to ask the party if they would like to speak to the
caller first before transferring
One Touch
Record:
This will record the conversation (Requires Permission)
Pickup
Extension:
Dial this to pick up a ringing extension from your phone
Directed Pickup
Extension:
+ ext # Dial this to pick up a specific extension.
Ring Group
Page:
+ ext # Dial this to page someone over their speaker phone
Pause Phone
Queues:
Pause phone in all Queues (ACD Feature)
Un-pause Phone
Queues:
Return phone to Queue (ACD Feature)
Pause Agent
Queues:
+ Agent # Pause agent in all queues (ACD Feature)
Un-pause Agent
Queues:
+ Agent # Return Agent to Queue (ACD Feature)
Agent Callback
Login:
Following the in-call instructions allows for the agent to login at any phone.
Once logged in, to log out you will follow the instructions, and when asked
for the extension to login,simply press # without entering a number. (ACD
Feature)
Agent Login:
This logs the agent in at the phone the code was dialed at. In order to
remain logged in, the phone must stay off-hook. To log out, simply hang up.
(ACD Feature)
PBX Call Forward
PBX-based Call Forward. Enable/Disable access and voice prompted
menu to input number where calls will be forwarded.
PBX Call Forward
Destination
PBX-based Call Forward. Direct access to forward destination entry.
PBX Call Forward
Cancel (disable)
PBX-based Call Forward. Direct access to disable function.