Troubleshooting – Western Digital My Net Wi-fi Range Extender User Manual User Manual
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TROUBLESHOOTING
32
MY NET WI-FI RANGE EXTENDER
USER MANUAL
Troubleshooting
Problem/Question
Solution
The power LED does not illuminate.
1.
Push the power button on the extender to make
sure the extender is powered on.
2.
Make sure that the power cord is connected to the
extender correctly.
3.
Make sure that the electrical outlet is working
properly. To do this, plug a different electronic device
into the outlet and try to power it on.
4.
Make sure that you are using the AC adapter
provided with the extender.
Computers are unable to access
the Internet.
1.
Make sure that the extender is powered on. The
power LED should be solid and not flashing.
2.
Make sure the cable connections are set up
correctly and are firmly in place.
3.
Power off and power on your modem/ router,
extender, and computer.
4.
Make sure the computer) is connected to the
extender physically or wirelessly.
5.
Verify the strength of the signal by checking the
signal strength LEDs. If they are not lit, the extender
may not connected to the router, or the extender
may not be within range of the router.
6.
Make sure clients have the correct Network Name
and password settings.
7.
If the extender is in wireless range extender mode,
make sure you do not have a cable connecting the
extender to the router.
All front panel LEDs flash continu-
ously.
1.
Relocate your extender to a place that has good
ventilation.
2.
Turn off your extender, and set it aside for 15 to 20
minutes until it cools down. Turn your extender back
on to resume operation.
The extender has a weak signal.
Tune as described in “Tuning for Distance and
Coverage” on page 14.
Devices cannot see the extender.
1.
Ensure that the Extender is powered on.
2.
Check the frequency selection switch to determine
the frequency at which the extender is operating.
3.
Check to see whether the client is operating at the
same frequency. For example, if you are trying to
connect a smart phone which supports only 2.4
Ghz, but the extender is in 5 Ghz mode, the smart
phone will not be able to see the extender.
6