Western Digital My Net Wi-fi Range Extender User Manual - Manual (Page 36)

TROUBLESHOOTING
33 MY NET WI-FI RANGE EXTENDER
USER MANUAL
If the problem persists, contact Technical Support at http://support.wdc.com.
The extender cannot connect to
the router. 1. Ensure the extender is powered on.
2. Check the frequency selection switch to determine
the frequency at which the extender is operating.
3. Verify that the router supports the frequency at
which the extender is operating.
4. If you are using WPS method, make sure the router
supports WPS.
5. If WPS fails, connect using the manual method
described in step 4 on page 9.
6. If all of these solutions fail, reset the extender and try
again.
How do I reset the extender? For a soft reset using My Dashboard or a hard reset,
using the Reset button, see “Resetting the Extender to
Factory Defaults” on page 25.
What is the IP address of the
extender after it is configured? The IP address of the extender depends on the
IP address of the router or access point to which the
extender is connected.
You may be able to connect to the extender by
accessing http://wdrangeextender or
http://wdrangeextender.local.
To determine the IP address:
1.
Check the client table on the router’s or access
point’s web UI. The web UI varies depending on the
model of the router.
2. Locate the WDRangeExtender and its IP address on
the table.
Problem/Question Solution