Rockwell automation support, Installation assistance, New product satisfaction return – Rockwell Automation Logix5000 Controllers Security Programming Manual User Manual

Page 63: Documentation feedback

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Rockwell Automation support

Rockwell Automation provides technical information on the web to assist you in using its products. At

http://www.rockwellautomation.com/support

you can find technical and application notes, sample code, and links to software service packs. You

can also visit our Support Center at

https://rockwellautomation.custhelp.com

for software updates, support chats and forums, technical

information, FAQs, and to sign up for product notification updates.

In addition, we offer multiple support programs for installation, configuration, and troubleshooting. For more information, contact your local

distributor or Rockwell Automation representative, or visit

http://www.rockwellautomation.com/services/online-phone

.

Installation assistance

If you experience a problem within the first 24 hours of installation, review the information that is contained in this manual. You can contact

Customer Support for initial help in getting your product up and running.

United States or Canada

1.440.646.3434

Outside United States or Canada

Use the Worldwide Locator available at

http://www.rockwellautomation.com/locations

, or contact your local Rockwell

Automation representative.

New product satisfaction return

Rockwell Automation tests all of its products to ensure that they are fully operational when shipped from the manufacturing facility. However, if

your product is not functioning and needs to be returned, follow these procedures.

United States

Contact your distributor. You must provide a Customer Support case number (call the phone number above to obtain one) to
your distributor to complete the return process.

Outside United States

Please contact your local Rockwell Automation representative for the return procedure.

Documentation feedback

Your comments will help us serve your documentation needs better. If you have any suggestions on how to improve this document, complete the

feedback form, publication

RA-DU002

.

Rockwell Automation Publication 1756-PM016G-EN-P - October 2014

Supersedes Publication 1756-PM015F-EN-P - October 2012

Copyright © 2014 Rockwell Automation, Inc. All rights reserved. Printed in the U.S.A.

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