Bowflex TreadClimber 5000 - Manual (Page 43)

Bowflex ® TreadClimber ® 100% Satisfaction Guarantee
We want you to know that your Bowflex ® TreadClimber ® machine is a superior product. Your
satisfaction is guaranteed. If, for any reason, you are not 100% satisfied with your TreadClimber ®
machine, please follow the instructions below to return your merchandise and receive a refund of
the purchase price, less shipping and handling.
This TreadClimber ® Satisfaction Guarantee applies only to merchandise purchased by consumers
directly from Nautilus, Inc. This guarantee does not apply to sales made by dealers or distributors.
1. Call a TreadClimber ® Representative at 1-800-NAUTILUS (1-800-628-8458) for a
Return Authorization Number (RMA). An RMA will be granted if:
a. The Bowflex ® TreadClimber ® exercise machine was purchased directly from
Nautilus, Inc.
b. The request to return the product is within 6 weeks of the delivery date of your
merchandise.
2. If an RMA is granted, the following instructions will prevent delays in the processing of
your refund.
a. The merchandise must be returned to the address given to you at the time of the Return
Authorization Call.
b. All returned merchandise must be properly packaged in good condition, preferably in the
original boxes.
c. The exterior of the boxes should be marked clearly with:
• Return Authorization Number
• Your Name
• Your Address
• Your Phone Number
d. Additionally, a piece of paper with your name, address and phone number or copies of
your original invoice should be placed in each box of merchandise.
e. Your RMA number is time sensitive. Your shipment must be post marked within two
weeks from the date the TreadClimber ® Representative issued the Return Authorization
Number.
NOTE: You are responsible for return shipping and for any damage or loss to merchandise that
occur during return shipment. Nautilus recommends that you obtain tracking numbers
and insure your shipment.
Unauthorized Returns
Nautilus, Inc. defines an unauthorized return as any merchandise returned to our facilities without
a valid and current Return Merchandise Authorization (RMA) number issued by Nautilus. Failure
to properly mark packages with a valid RMA number, or allowing an RMA number to expire, will
cause Nautilus, Inc. to consider a return unauthorized. Any merchandise returned without a RMA
number will not be subject to a refund or credit and Nautilus will discard the product. The cus-
tomer assumes all shipping and handling charges for any unauthorized return.