Metrohm 881 Compact IC pro – Anion - Manual (Page 114)

8.3 Warranty (Guarantee)
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881 Compact IC pro – Anion
For third-party components that are recognizable as such, the manufac-
turer's warranty regulations apply.
Consumables and materials with limited storage life and glass breakage in
the case of electrodes or other glass parts are excluded from the warranty.
Warranty claims cannot be asserted if the customer has failed to meet his
payment obligations according to schedule.
During the warranty period, Metrohm undertakes either to replace free of
charge or to credit the purchaser for any instruments, assemblies or com-
ponents that can be shown to be faulty. Any transport or customs fees
that may apply are the ordering party’s responsibility.
The precondition for this is that the ordering party must use the Return
Material Authorization (RMA) to report the faulty part, along with specifi-
cation of the article number, the article designation, an adequate error
description, the delivery date and (if applicable) the serial number. In addi-
tion, the ordering party undertakes to store the faulty part for at least 2
years in accordance with current storage directives (in compliance with
ESD guidelines) and to hold it in readiness for onsite inspection or for
return shipment to Metrohm. Metrohm reserves the right to invoice the
ordering party for these articles, including retroactively, in the event of
noncompliance with these pre-conditions.
Deficiencies arising from circumstances that are not the responsibility of
Metrohm, such as improper storage or improper use, etc. are expressly
excluded from the warranty.
Metrohm also offers a 120-month spare parts warranty and a 5-year PC
software support warranty, calculated from the date on which the prod-
uct is withdrawn from the market. The content of this warranty is the abil-
ity of the customer to obtain functioning spare parts or appropriate soft-
ware support at market prices during the time of the warranty period.
If Metrohm AG is unable to meet this obligation due to circumstances
beyond the control of Metrohm AG, then the ordering party shall be
offered alternative solutions at preferential conditions.