HCO MB500 User Manual
Page 22
Page | 21
5. The camera should automatically re-boot. If it does not re-boot within 10
seconds of the blue LED turning off, turn camera OFF and remove batteries to
break power connection.
6. Replace batteries and turn camera to SETUP mode
7.
Confirm new firmware version by
checking ‘Camera Information” (see
instructions)
TROUBLESHOOTING
1.
I get more pictures saved to the SD card than transmitted to my phone
number and/or email address
i.
After capturing a photo, the camera will attempt to transmit the photo a few times
before aborting and prepare to capture another photo.
ii.
Poor reception or busy network signals may result in poor connectivity at certain
times and places.
iii.
Increase Quiet Time to 2
– 3 min as the camera may not be able to transmit as
faster in certain network areas.
iv.
Move camera to different location and test connection strength.
2.
I get pictures transmitted periodically / not consistent
i.
The cellular network reception strength will change throughout the day; when the
network is busy, the range and strength of reception will decrease.
3.
I cannot get the camera to transmit pictures properly
i.
Ensure your SIM card is GMS compatible
ii.
Ensure the SIM card is active and not locked; you may need to confirm with your
provider
iii.
Ensure you have the proper plan on your SIM card: MMS requires an MMS
picture messaging plan, while GPRS requires data (may be slight variations with
your provider).
iv.
Make sure you follow carefully the Download Tool instructions or menu on the
camera in setting up the network.
4.
The camera shows full or partial reception bars and I get login failure or no
pictures transmitted
i.
Although the camera may show full or partial cellular power, the network may be
busy at the time of transmission and login; keep trying or move to another
location.