Troubleshooting system memory – Dell PowerEdge 1650 User Manual
Page 35
Action
1.
Shut down the system and open the system doors (see "
2.
Verify that each expansion card is firmly seated in its connector.
3.
Verify that the expansion-card riser board is seated in its connector on the system board.
4.
Verify that any appropriate cables are firmly connected to their corresponding connectors on the expansion cards.
5.
Close the system doors and turn on the system.
6.
Run the Quick Tests in the system diagnostics.
If the problem still exists, go to step 7.
7.
Shut down the system and open the system doors (see "
8.
Remove all expansion cards installed in the system.
9.
Run the Quick Tests in the system diagnostics.
If the tests do not complete successfully, see "
Getting Help
" for information on obtaining technical assistance.
10.
Shut down the system and reinstall one of the expansion cards you removed in step 8.
11.
Close the system doors and start up the system.
12.
Run the Quick Tests in the system diagnostics.
13.
Repeat steps 9 through 12 until all expansion cards are installed.
If you have reinstalled all of the expansion cards and the Quick Tests are still failing, see "
Getting Help
" for information on obtaining technical
assistance.
Troubleshooting System Memory
Problem
l
Faulty memory module
l
Faulty system board
Action
1.
Turn on the system, including any attached peripherals.
If there are no error messages, go to step 14.
2.
Enter the System Setup program to check the indicated system memory (see "Using the System Setup Program" in the User's Guide for instructions).
3.
If the amount of memory matches the installed system memory, go to step 14.
4.
Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.
5.
").
6.
Reseat the memory modules in their sockets.
7.
Close the system doors, reconnect the system to power, and turn on the system.
8.
Enter the System Setup program and check the system memory again.
9.
If the amount of memory installed does not match the system memory setting, reboot the system and observe the monitor screen and the Num Lock,
Caps Lock, and Scroll Lock indicators on the keyboard.
If the monitor screen remains blank and the Num Lock, Caps Lock, and Scroll Lock indicators on the keyboard remain on, continue to step 10.
If the monitor screen does not remain blank and the Num Lock, Caps Lock, and Scroll Lock indicators on the keyboard remain on, continue to step 14.
10.
Turn off the system and open the system doors (see "
11.
Swap the memory module pair in bank 1 (DIMM_A and DIMM_B) with another known good pair of the same capacity.
12.
Close the system doors and reconnect the system to power.
13.
Reboot the system, and observe the monitor screen and the indicators on the keyboard.
If the problem still exists, repeat steps 10 through 13 if additional memory is installed.
If the problem is not resolved, see "
Getting Help
" for instructions on obtaining technical assistance.
14.
Run the system memory test in the system diagnostics.
If the test does not complete successfully, see "
Getting Help
" for instructions on obtaining technical assistance.
CAUTION:
See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information document.