Getting help, Help overview, Technical assistance – Dell PowerEdge 1650 User Manual
Page 55: Help tools
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Getting Help
Dell™ PowerEdge™ 1650 Systems Installation and Troubleshooting Guide
Help Overview
This section describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to contact Dell for
technical or customer assistance.
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1.
Complete the procedures in "
Troubleshooting Your System
."
2.
Run the system diagnostics.
3.
, and fill it out.
4.
Use Dell's extensive suite of online services available at the Dell | Support website (support.dell.com) for help with installation and troubleshooting
procedures.
For more information, see "
."
5.
If the preceding steps have not resolved the problem, call Dell for technical assistance.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If
you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the technical support service, see "
Help Tools
Dell provides a number of tools to assist you. These tools are described in the following sections.
World Wide Web
The Internet is your most powerful tool for obtaining information about your computer and other Dell products. Through the Internet, you can access most of
the services described in this section, including AutoTech, TechFax, order status, technical support, and product information.
You can access the Dell | Support website at support.dell.com. To select your country, click the map that appears. The Welcome to support.dell.com page
opens. Enter your system information to access help tools and information.
Dell can be accessed electronically using the following addresses:
l
World Wide Web
www.dell.com/
www.dell.com/ap/ (for Asian/Pacific countries only)
www.euro.dell.com (for Europe only)
www.dell.com/la (for Latin American countries)
l
Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user:anonymous, and use your e-mail address as your password.
l
Electronic Support Service
[email protected] (for Asian/Pacific countries only)
support.euro.dell.com (for Europe only)
l
Electronic Quote Service
NOTE:
Dell's Express Service Code system may not be available in all countries.
NOTE:
Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell representative for
information on availability.