Dell PowerVault TL4000 - Manual (Page 159)

Service Library: Save Drive Dump
This menu item allows a drive memory dump to be saved to the host computer.
1.
Select the drive.
2. Choose the regular drive memory dump option (data that is stored in flash), or
the forced drive memory dump option (data that is stored in memory and
moved to flash).
3. Click Save Drive Dump.
When Save Drive Dump is clicked, the user has the option of saving the drive
memory dump to their hard disk drive. The progress status for the drive memory
dump is shown on the System Status screen to the right of the main Web User
Interface screen.
Note: It is recommended that both a regular and forced drive memory dumps be
created and saved.
Note: Ensure that all the pop-up facilities on the web browser are set to allow
pop-up boxes to display. With Microsoft Internet Explorer, under Tools,
ensure that the pop-up blocker is turned OFF and Internet Options >
Security
> Custom Level > Downloads > Automatic Prompting for file
Downloads and File Downloads are both Enabled.
When the memory dumps are saved on the hard disk, they can be e-mailed to
Tech Support for analysis, if needed.
Note: The memory dump might take up to 20 minutes to complete. The System
Status portion of the screen shows "Drive Dump in Progress" with the
number of KBs transferred.
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Figure 5-55. Service Library: View Drive Logs screen
Figure 5-56. Service: Save Drive Dump
Chapter 5. Operations 5-61