Dell Precision 690 - Manual (Page 79)

l Service Tag and Express Service Code
l Microsoft Windows License Label
Service Tag and Microsoft® Windows® License
These labels are located on your computer.
l Use the Service Tag to identify your computer when you use
support.dell.com or contact technical support.
l Enter the Express Service Code to direct your call when
contacting technical support.
l Solutions — Troubleshooting hints and tips, articles from technicians, and
online courses, frequently asked questions
l Community — Online discussion with other Dell customers
l Upgrades — Upgrade information for components, such as memory, the
hard drive, and the operating system
l Customer Care — Contact information, service call and order status,
warranty, and repair information
l Service and support — Service call status and support history, service
contract, online discussions with technical support
l Reference — Computer documentation, details on my computer
configuration, product specifications, and white papers
l Downloads — Certified drivers, patches, and software updates
l Desktop System Software (DSS)— If you reinstall the operating system for
your computer, you should reinstall the DSS utility prior to installing any
drivers. DSS provides critical updates for your operating system and support
for Dell™ 3.5
-inch USB floppy drives, optical drives, and USB devices. DSS is
necessary for correct operation of your Dell computer. The software
automatically detects your computer and operating system and installs the
updates appropriate for your configuration.
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support site.
NOTE: Corporate, government, and education customers can also use
the customized Dell Premier Support website at
premier.support.dell.com.
To download Desktop System Software, go to support.dell.com.
l Service call status and support history
l Top technical issues for my computer
l Frequently asked questions
l File downloads
l Details on my computer configuration
l Service contract for my computer
Dell Premier Support Website — premier.support.dell.com
The Dell Premier Support website is customized for corporate,
government, and education customers. This website may not be
available in all regions.
l How to use Windows XP
l How to work with programs and files
l How to personalize my desktop
Windows Help and Support Center
1. Click the Start button and click Help and Support.
2. Type a word or phrase that describes your problem and click the
arrow icon.
3. Click the topic that describes your problem.
4. Follow the instructions on the screen.
l How to reinstall my operating system Operating System CD
NOTE: The Operating System CD may be optional and may not ship with
your computer.
The operating system is already installed on your computer. To reinstall
your operating system, use the Operating System CD. See
Reinstalling
Windows XP .
After you reinstall your operating system, use the Drivers and Utilities
CD (ResourceCD) to reinstall drivers for the devices that came with your
computer (see
Using the Drivers and Utilities CD ).