Dell XPS M140 (MXC051, Late 2005) - Manual (Page 88)

88 Solving Problems
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m T O V E RI F Y T H A T T H E P R O B L E M I S WIT H T H E E X T E RN A L KE Y BOA RD , C H E CK T H E I N T E G RA T E D
K EY B O A RD —
1 Shut down the computer.
2 Disconnect the external keyboard.
3 Turn on the computer.
4 From the Windows desktop, click the Start button, point to Programs→ Accessories, and
click Notepad.
5 Type some characters on the internal keyboard and verify that they appear on the display.
If the characters appear now but did not with the external keyboard, you may have a defective
external keyboard. Contact Dell. See "Contacting Dell" on page 145.
R U N TH E KE Y BOA RD D I A G N O S TI CS T E S T S — Run the PC-AT Compatible Keyboards tests in the
Dell Diagnostics (see page 77). If the tests indicate a defective external keyboard, contact Dell. See
"Contacting Dell" on page 145.
Unexpected characters
D I SA B L E T H E N U ME R I C K E YP A D — Press <Num Lk> to disable the numeric keypad if numbers are
displayed instead of letters. Verify that the numbers lock light is not lit.
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
The computer does not start up
E N SU RE T H A T T H E AC A D A P TE R I S F I R ML Y C O N N E C T E D T O T H E CO MP U T E R A N D T O T H E E L E C T R I CA L
O U T L E T
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
T U R N T H E C O M PU TE R O F F — If you are unable to get a response by pressing a key on your
keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds
until the computer turns off. Then restart your computer.
A program stops responding or crashes repeatedly
E N D T H E P R O G R A M —
1 Press <Crtl><Shift><Esc> simultaneously.
2 Click the Applications tab and select the program that is no longer responding.
3 Click End Task.
book.book Page 88 Wednesday, October 26, 2005 1:00 PM