Dell Intel PRO Family of Adapters - Manual (Page 110)

Troubleshooting
Common Problems and Solutions
Problem Solution
Your server cannot find the adapter. l Make sure the adapter is seated firmly in the slot.
l Try a different PCI Express* slot.
l Use the drivers that came with your adapter or download
the latest ones from
Customer Support .
l Check to see if your motherboard has the latest BIOS.
l Try rebooting the server.
l Try a different Intel adapter.
l Make sure the adapter slot is compatible with the type of
adapter being used.
Diagnostics pass but the connection fails. l Check the responding link partner.
l Make sure the cable is securely attached, is the proper
type and does not exceed the recommended lengths.
l Try another cable.
l Try running the Sender-Responder diagnostic test .
l Make sure the duplex mode and speed setting on the
adapter matches the setting on the switch.
Another adapter stopped working after you
installed a second adapter. l Make sure the cable connections are correct.
l Make sure your BIOS is current.
l Check for interrupt conflicts and sharing problems. Make
sure the other adapter supports shared interrupts. Also,
make sure your operating system supports shared inter-
rupts.
l Unload all PCI Express device drivers, then reload all
devices.
l Try reseating all adapters.
The adapter stopped working without apparent
cause. l The network driver files may be damaged or deleted.
Reinstall the drivers.
l Try reseating the adapter in its slot or a different slot, if
necessary.
l Try rebooting the server.
l Try another cable.
l Try a different network adapter.
l Run the adapter and network tests described under Test-
ing the Adapter .