Support, Web and internet sites, Customer support technicians – Dell Intel PRO Family of Adapters User Manual
Page 141: Customer support, Before you call
Support
Web and Internet Sites
Customer Support Technicians
If the troubleshooting procedures in this document do not resolve the problem, please contact Dell, Inc. for technical
assistance (refer to the "Getting Help" section in your system documentation).
Before you call...
You need to be at your computer with your software running and the product documentation at hand.
The technician may ask for the following:
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Your address and telephone number
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The name and model number of the product you are calling about
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The serial number and service tag of the product
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The names and version numbers of the software you are using to operate the product
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The name and version number of the operating system you are using
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The computer type (manufacturer and model number)
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Expansion boards or add-in cards in your computer
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The amount of memory in your computer