Problems with your order, Product information, Returning items for warranty repair or credit – Dell OptiPlex 160L User Manual
Page 41: Before you call, Make a copy of the, Diagnostics checklist, Technical support service
Technical Support Service
Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our technical support staff uses
computer-based diagnostics to provide fast, accurate answers.
To contact Dell's technical support service, see "
" and then call the number for your country as listed in "
."
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip handy when you call. For the telephone number to call, see the
for your region.
Product Information
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the
telephone number to call to speak to a sales specialist, see the
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1.
Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.
For the telephone number to call, see the
2.
Include a copy of the invoice and a letter describing the reason for the return.
3.
Include a copy of the
indicating the tests you have run and any error messages reported by the Dell Diagnostics.
4.
Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.
5.
Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment
to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you.
Before You Call
NOTE:
Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.
Remember to fill out the
near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting
steps possible only at the computer itself. Ensure that the computer documentation is available.
CAUTION:
Before you begin this procedure, follow the
safety instructions
."
Diagnostics Checklist