Dell PowerEdge R210 - Manual (Page 60)

4. Ensure that the tape drive's interface cable is fully connected to the external port on the controller card.
5. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
6. Open the system. See Opening the System .
7. Reseat the controller card in the expansion card slot.
8. Ensure that the tape drive's interface cable is fully connected to the tape drive and to the connector on the controller card (SAS or SCSI).
9. Ensure that the power cable is properly connected to the drive and system board.
10. Close the system. See Closing the System .
11. For SCSI tape drives, verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated, based
on the interface cable used to connect the drive.
See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination.
12. Run the appropriate online diagnostics tests. See Running the System Diagnostics .
If you cannot resolve the problem, see Getting Help .
Troubleshooting a Hard Drive
1. Run the appropriate online diagnostics test. See Running the System Diagnostics .
Depending on the results of the diagnostics test, proceed as needed through the following steps.
2. If your system has a RAID controller card and your hard drives are configured in a RAID array, perform the following steps:
a. Restart the system and enter the host adapter configuration utility program by pressing <Ctrl><R> for a PERC controller or <Ctrl><C> for a SAS
controller.
See the documentation supplied with the host adapter for information about the configuration utility.
b. Ensure that the hard drive(s) have been configured correctly for the RAID array.
c. Take the hard drive offline and reseat the drive. See Removing a Hard Drive .
d. Exit the configuration utility and allow the system to boot to the operating system.
3. Ensure that the required device drivers for your controller card are installed and are configured correctly. See the operating system documentation for
more information.
4. Restart the system, enter the System Setup program, and verify that the drives appear in the System Setup program. See Entering the System Setup
Program .
Troubleshooting an Expansion Card
1. Run the appropriate online diagnostic test. See Running the System Diagnostics .
2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3. Open the system. See Opening the System .
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as
authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
CAUTION: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as
authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not
authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the expansion card.