Drive problems – Dell Vostro 1400 (Mid 2007) User Manual
Page 123
Troubleshooting
123
To begin a live session with a Dell associate:
1 Click the Dell Support Center icon
on your computer’s desktop.
2 Click Assistance From Dell→ Technical Support→ DellConnect→
Phone and follow the instructions.
Drive Problems
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
Fill out the "Diagnostics Checklist" on page 200 as you complete these
checks.
E
NSURE
THAT
M
ICROSOFT
® W
INDOWS
®
RECOGNIZES
THE
DRIVE
—
Windows XP:
•
Click Start and click My Computer.
Windows Vista™:
•
Click Start
and
click
Computer.
If the drive is not listed, perform a full scan with your antivirus software to
check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
T
EST
THE
DRIVE
—
•
Insert another floppy disk, CD, or DVD to eliminate the possibility that
the original media is defective.
•
Insert a bootable floppy disk and restart the computer.
C
LEAN
THE
DRIVE
OR
DISK
—
See "Cleaning Your Computer" on page 216.
E
NSURE
THAT
THE
C D
OR
D V D
MEDIA
IS
SNAPPED
ONTO
THE
SPINDLE
C
HECK
THE
CABLE
CONNECTIONS
C
HECK
FOR
HARDWARE
INCOMPATIBILITIES
—
and Hardware Problems" on page 152.
R
UN
THE
D
ELL
D
IAGNOSTICS
—
See "Dell Diagnostics" on page 115.
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