Dell Mobile Venue - Manual (Page 152)

152 Troubleshooting
9 Troubleshooting
Problem Possible causes Possible solutions
Call-related problems
SIM card error SIM card malfunction or
damage. Take the SIM card to your
service provider for testing.
The SIM card may be
inserted improperly. Insert the SIM card properly.
The SIM card's metal
contacts may have dirt or
dust. Use a soft, dry cloth to
clean the SIM card’s metal
contacts.
Poor reception The network signal may be
too weak at your current
location. For example,
network signals cannot
reach effectively near tall
buildings or in the
basement. Move to a location where
the network signal can be
received properly.
The network may be busy at
the at present. For example,
during peak network traffic,
the network may not be
able to handle additional
calls. Try calling again after
waiting for a short duration.
You may be too far away
from a base station for your
service provider. You can request a service
area map from your service
provider.
Thunder_UM.book Page 152 Monday, December 13, 2010 6:53 PM