Dell Mobile Venue - Manual (Page 156)

156 Troubleshooting
Unable to send or
receive multimedia
messages. Your smartphone is in
Airplane mode with no
wireless connectivity. Press and hold the Power
button and then touch the
Airplane mode option to
disable it.
No MMS service is available. Subscribe to the MMS
service from your network
service provider.
Your MMS settings are not
configured properly. Check your network
connection, and confirm
with your network service
provider if your MMS
settings are configured
correctly.
Not enough space left on
your smartphone memory. Check if there is enough
space on your smartphone
memory. Delete data that
you do not require to free
space if necessary.
Unable to send or
receive e-mail. The Internet connection or
the e-mail setting is not
configured properly. Check your network
connection, and confirm
with your e-mail service
provider if your e-mail
setting has been configured
correctly.
Internet problems
Unable to connect to the
network. Invalid SIM card. Contact your service
provider.
You are not within the
network’s service area. Check the service area with
your service provider.
Poor signal. Move to an open space or if
you are inside a building,
move closer to a window.
Media problems
Windows Media Player
on my computer cannot
play the sounds of the
video captured using the
smartphone. The smartphone records
video sounds in amr format.
Windows media player does
not support the amr format. Play the video using a video
player with the amr
decoder, such as
QuickTime.
Problem Possible causes Possible solutions
Thunder_UM.book Page 156 Monday, December 13, 2010 6:53 PM