Dell C2660dn Color Laser Printer - Manual (Page 344)

Action Yes No
6 Replace the transfer belt unit, the 2nd BTR, and the retard roller. The task is complete. Contact Dell.
a Replace the transfer belt unit, the 2nd BTR, and the retard roller. See
"Replacing the Transfer Belt Unit, the 2nd Belt Transfer Roller (2nd
BTR), and the Retard Roller."
b After you replace the transfer belt unit, the 2nd BTR, and the retard
roller, click Chart Print on the Diagnosis tab.
c Click Pitch Configuration Chart.
The Pitch Configuration Chart is printed.
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Exit Jam (Exit Sensor Off JAM)
Action Yes No
1 Ensure the fusing unit is installed correctly. The task is complete. Go to action 2.
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2 Replace the fusing unit. The task is complete. Contact Dell.
a Replace the fusing unit. See "Replacing the Fusing Unit."
b After you replace the fusing unit, click Chart Print on the Diagnosis
tab.
c Click Pitch Configuration Chart.
The Pitch Configuration Chart is printed.
Does this solve your problem?
Tray1/Optional 550-Sheet Feeder Multi-feed Jam
Action Yes No
1 Ensure that tray1 or the optional 550-sheet feeder is properly inserted. The task is complete. If using coated paper,
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go to action 2.
If using other type of
print media, go to
action 3.
2 Load coated paper one sheet at a time. The task is complete. Go to action 4.
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3 Use print media that is not damp. The task is complete. Go to action 4.
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4 Fan the print media. The task is complete. Go to action 5.
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5 Wipe the retard roller in tray1 or the optional 550-sheet feeder where the The task is complete. Contact Dell.
multi-feed occurred with a cloth moistened with water.
Does this solve your problem?
Troubleshooting Guide 342