Dell Dimension 2350 - Manual (Page 43)

Solving Problems 43
• Unintelligible characters print from the printer.
• The mouse pointer does not move or "stutters" when it moves.
• Messages appear stating that the computer is not operating at maximum performance.
• Errors occur and programs crash for no apparent reason.
• Nothing displays on the monitor.
Keyboard Problems
R E M O V E A NY R E C E NT L Y A DD E D HA R D W A R E T O S E E I F IT R E S O L V E S THE
C O NF L I CT — If removing the hardware resolves the conflict, see the hardware documentation
for configuration and troubleshooting instructions. If the problem persists, contact the hardware
manufacturer for technical assistance.
C HE C K Y O U R O P E R A T IN G S YS T E M D O C U ME NT A T I O N F O R A D D IT I O NA L
T R O UB L E S HO O T I NG IN F O R MA T I O N
C HE C K F O R IN T E R RU P T RE Q U ES T C O N F L I C T S — See page 63.
R E S T A R T T H E C O M P UT E R —
• If the mouse is functioning, shut down the computer through the Start menu (see page 30).
After the computer shuts down, press the power button to restart the computer.
• If the computer does not respond to a keystroke or the mouse, press the power button for at
least 8 to 10 seconds until the computer turns off. Press the power button again to restart the
computer.
C H EC K T HE KE YB O A R D C A B L E —
• Ensure that the keyboard cable is firmly connected to the computer.
• Shut down the computer (see page 30), reconnect the keyboard cable as shown on the setup
diagram for your computer, and then restart the computer.
• Ensure that the keyboard cable is firmly connected to the computer.
• Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten
bent pins.
• Remove keyboard extension cables and connect the keyboard directly to the computer.