Dell Adamo XPS (Late 2009) - Manual (Page 49)

Press any key to start the Dell Diagnostics from the diagnostic utility partition on your solid state drive and go to the Choose An Option window.
4. Select the test you want to run.
5. If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and
problem description and contact Dell (see
Contacting Dell ).
6. When the tests are complete, close the test screen to return to the Choose An Option window.
7. To exit the Dell Diagnostics and restart the computer, click Exit.
Starting the Dell Diagnostics From the Dell Drivers and Utilities Disc
1. Insert the Drivers and Utilities disc.
2. Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
3. When the boot device list appears, highlight CD/DVD/CD-RW and press <Enter>.
4. Select the Boot from CD-ROM option from the menu that appears and press <Enter>.
5. Type 1 to start the CD menu and press <Enter> to proceed.
6. Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version that is appropriate for your computer.
7. Select the test you want to run.
8. If you encounter a problem during a test, a message with the error code and a description of the problem will appear on your screen. Write down the
error code and problem description and see
Contacting Dell .
9. When the tests complete, close the test screen to return to the Choose An Option window.
10. To exit the Dell Diagnostics and to restart the computer, click Exit.
11. Remove the Drivers and Utilities disc.
Troubleshooting Tips
Follow these tips when troubleshooting your computer:
l If a device does not work, ensure that the device is properly connected.
l If an error message appears on the screen, write down the exact message. This message may help support personnel to diagnose and fix the problem
(s).
l If an error message occurs in a program, see the program documentation.
NOTE: The Service Tag for your computer is displayed at the top of each test screen. If you contact Dell, technical support will ask for your Service
Tag.
NOTE: Your computer does not have an optical drive. You need to connect an external optical drive to use the Drivers and Utilities disc.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Windows desktop; then, shut down your
computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer starts according to the devices specified in
the system setup program.
NOTE: The Service Tag for your computer is located at the top of each test screen. The Service Tag helps you identify your computer when you
contact Dell.
CAUTION: Before you begin any of the procedures in this section, follow the safety information that shipped with your computer.
NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows
Classic view.