Power problems, Lockups and software problems – Dell Adamo XPS (Late 2009) User Manual

Page 50

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Power Problems

If the power light is off — The computer is either turned off, in hibernate mode or is not receiving power.

l

 

Press the power button. The computer resumes normal operation if it is off or in hibernate mode.

l

 

Reseat the AC adapter cable into the power connector on the computer and the electrical outlet.

l

 

If the AC adapter is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on.

Also bypass power protection devices, power strips, and power extension cables to verify that the computer turns on properly.

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Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

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Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light on the AC adapter is on.

If the power light is solid white — The computer is off or in hibernate mode or the display may not responding.

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Press the power button. The computer resumes normal operation if it is off or in hibernate mode.

l

 

If the display is not responding, press the power button until the computer turns off and then turn it back on.

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If the problem persists, contact Dell (see

Contacting Dell

).

If the power light is blinking white — The computer is in standby mode.

l

 

Move the connected mouse or press the power button to resume normal operation.

l

 

If the problem persists, contact Dell (see

Contacting Dell

).

If the power light is solid amber and the computer is not responding — The computer is on with low battery or the display may not be responding.

l

 

Connect the AC adapter to power the computer and charge the battery.

l

 

If the display is not responding, press the power button until the computer turns off and then turn it back on.

l

 

If the problem persists, contact Dell (see

Contacting Dell

).

If the power light is blinking amber — The computer is in standby mode with low battery.

l

 

Connect the AC adapter to power the computer and charge the battery.

l

 

Move the connected mouse or press the power button to resume normal operation.

l

 

If the problem persists, contact Dell (see

Contacting Dell

).

If you encounter interference that hinders reception on your computer — An unwanted signal is creating interference by interrupting or blocking other
signals. Some possible causes of interference are:

l

 

Power, keyboard, and mouse extension cables.

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Too many devices connected to a power strip.

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Multiple power strips connected to the same electrical outlet.

 

Memory Problems

 

If you receive an insufficient memory message —

 

l

 

Save and close any open files and exit any open programs you are not using to see if that resolves the problem.

l

 

See the software documentation for minimum memory requirements.

l

 

Reseat the memory module (see

Replacing the Memory Module

) to ensure that your computer is successfully communicating with the memory.

l

 

Run the Dell Diagnostics (see

Dell Diagnostics

).

l

 

If the problem persists, contact Dell (see

Contacting Dell

).

If you experience other memory problems: 

l

 

Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer,

see

Comprehensive Specifications

.

l

 

Run the Dell Diagnostics (see

Dell Diagnostics

).

l

 

Reseat the memory module (see

Replacing the Memory Module

) to ensure that your computer is successfully communicating with the memory.

l

 

If the problem persists, contact Dell (see

Contacting Dell

).

 

Lockups and Software Problems

 

NOTE:

For location of the power light, see

Front View Features

.

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