Dell Mobile Streak 7 - Manual (Page 134)

134 Troubleshooting
Troubleshooting
Problem Possible causes Possible solutions
PIN Code is blocked You have entered an
incorrect PIN code three
consecutive times. Contact your service
provider. If the service
provider provides the SIM
card's PUK code, use the
PUK code to unlock the SIM
card.
System problems
Battery does not charge The battery or battery
charger is damaged. Contact the dealer.
The environmental
temperature is lesser than
0°C or higher than 45°C. Ensure that the
environmental temperature
is between 0°C and 45°C.
Poor contact between the
battery and charger. Check all connectors to
ensure that all connections
have been properly made.
Unable to turn the
device on. The battery is fully
discharged. Charge the device.
Shortened standby time The duration of standby
time is affected by your
service provider’s system
configuration. The same
device used with different
service providers' systems
does not have the same
duration of standby time. If you are located in an area
where the network signal is
weak, temporarily turn off
your device.
If you are not able to
connect to the network, the
device will continue to send
out signals as it attempts to
locate a base station. This
consumes battery charge
and consequently shortens
standby time. Move to a location where
the network is accessible, or
temporarily turn off your
device.
LG7_bk0.book Page 134 Monday, September 5, 2011 6:30 PM