Dell Venue 8 (7840, Early 2015) - Manual (Page 34)

34 | Troubleshooting
System problem
Problems Possible causes Possible solutions
Tablet does not turn
on The battery is
completely discharged. 1 Charge the tablet for at
least 4 hours.
2 Press and hold the power
button for 7 seconds.
Tablet does not turn
off Press and hold the power
button for 10 seconds to
forcefully turn off the tablet.
Tablet locks up Press and hold the power
button for 10 seconds to
forcefully turn off the tablet.
Tablet is not
responding or behaving
unexpectedly 1 Restart the tablet. See
“Turning Off Your Tablet”
and
“Turning On Your Tablet”.
2 Reset the tablet. See
“Resetting Your Tablet”.
3 If the issue is unresolved,
contact Dell. Go to
dell.com/support.
Tablet cannot boot
into Android Contact Dell. Go to
dell.com/support.
Software or feature
is not working as
expected Software updates may
have been downloaded
in the background.
Restart your tablet, see
“Turning Off Your Tablet” and
“Turning On Your Tablet”.