Dell Venue 8 (7840, Early 2015) - Manual (Page 35)

Troubleshooting | 35
Network problem
Problems Possible causes Possible solutions
No wireless
connection 1 Check if the wireless
radio is on. See
“Wi‑Fi Setting”.
2 Try to get closer to the
wireless access point.
3 Reset the wireless router
if using a private network;
open the browser to view
the home page if using a
public network.
Slow internet
connections The signal strength is
not strong enough. Move your tablet to a
different location for better
signal reception.
Unable to pair with a
Bluetooth device 1 Ensure Bluetooth is
on and follow proper
Bluetooth pairing
instructions. See
“Bluetooth Setting”.
2 Contact Dell. Go to
dell.com/support.
Touchscreen problem
Problems Possible causes Possible solutions
Touchscreen responds
slowly or improperly • The screen is dirty.
• A protective cover
may prevent
the tablet from
recognizing your
inputs.
• Moisten a soft, lint‑free
cloth with either water
or a display cleaner, and
wipe the surface of the
tablet until it is clean. Do
not allow water from the
cloth to seep down to the
tablet ports or buttons.
• Remove any protective
covers from the
touchscreen.