Troubleshooting a storage controller, Troubleshooting hard drives – Dell PowerEdge VRTX User Manual
Page 139
7.
If the optical drive does not function properly, try using a different DVD.
8.
Map the DVD to the appropriate server module using the LCD screen. For more information on DVD mapping, see
the
Dell Chassis Management Controller for Dell PowerEdge VRTX User’s Guide
at dell.com/esmmanuals.
If the problem is not resolved, see
.
Troubleshooting a storage controller
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: When troubleshooting the Shared PERC controller, also see the documentation for your operating system
and the controller.
1.
Open the system.
2.
Check the storage controller card indicators. If the power indicator blinks irregularly or the attention indicator
blinks amber, it indicates a fault condition.
3.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
4.
Reseat the integrated storage controller card, SAS cables, and the storage controller battery.
5.
If the storage controller functions properly, close the system, reconnect it to the electrical outlet, and turn the
system on.
6.
If the storage controller does not function properly, log in to the CMC web interface and view the properties of the
storage controller. For more information, see the
Dell Chassis Management Controller for Dell PowerEdge VRTX
User’s Guide
at dell.com/esmmanuals.
If the problem is not resolved, see
.
Troubleshooting hard drives
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up
all the files on the hard drive, if possible.
1.
Check the hard drive status/identification indicator to see if the drive is in fault condition. For more information, see
2.
Log in to the CMC web interface and view the properties of the hard drive to see the fault condition. For more
information, see the
Dell Chassis Management Controller for Dell PowerEdge VRTX User’s Guide
at dell.com/
esmmanuals.
3.
Take the hard drive offline and wait until the hard-drive indicator codes on the drive carrier signal that the drive
may be removed safely, then remove and reseat the drive carrier in the enclosure.
4.
Ensure that any required device drivers are installed and are configured correctly.
NOTE: Installing a hard drive into another bay may break the mirror if the mirror state is optimal.
5.
Remove the hard drive and install it in the other drive bay.
6.
If the problem is resolved, reinstall the hard drive in the original bay.
If the hard drive functions properly in the original bay, the drive carrier may have intermittent problems. Replace the
drive carrier.
If the problem persists, see
139