Calling sos – Sony PCG-705 User Manual
Page 117
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Calling SOS
The SOS application enables you to exchange information with a Sony
Customer Support Representative (CSR). The built-in speakerphone is a
convenient way to contact SOS. Here’s how it works:
□ Type your name and a description of the problem in the SOS
window.
□ Dial the SOS hotline with a single click of the mouse.
□ Specify the access level for the CSR.
□ The CSR resolves the problem.
Before using SOS, make sure the computer is connected to a phone line as
described in “Connecting a Phone Line” on page 8. If you do not have a
phone line connected to your computer, you can call SOS by dialing
1-888-4SONYPC (1-888-476-6972).
To place a call to SOS
1
Select SOS from the Sony Folder on the Start menu and click the
Connect to SOS icon in the Sony Online Support screen.
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