Sony PCG-705 - Manual (Page 118)

3
4
In the SOS window, type your name, phone number, and a
description of the problem.
Click the Call SOS button.
When the Remote Command Security dialog box appears, select an
access level by clicking one of these options:
Options Descriptions
Full access Allows the CSR to fully interact with your computer.
The CSR can access all the flies on your hard disk drive
and can copy files to and from your computer to solve
your problem.
Limited access Lets the CSR view your system, but you must approve
every action the CSR takes. If the CSR wants to copy a
file, for example, the Remote Command Permission
dialog box prompts you to approve this action.
No access Prevents the CSR from accessing your system. You
must perform aU the operations as described to you by
the CSR.
ita You can change the access level during your call to SOS.
5 Discuss, the problem with the CSR and follow the CSR’s instructions
to resolve the problem.
^ If you experience difficulty hearing the CSR, turn dowi> the speaker volume.
When a file is being transmitted between your computer and SOS, a status box
displays the progress of the file transfer.
6 To end a call, click the SpeakerPhone button.
7 Click the Close box at the top right comer of the SOS window or
select Exit from the File menu to close the SOS window.
110