Environmental Water Systems TT 1054 TWIN TANK - Manual (Page 13)

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EWS, Inc. / Environmental Water Systems 4.3-13
Softener Troubleshooting
PROBLEM CAUSE CORRECTION
Loss of Resin A. Broken distribution tube A. Replace distribution tube or upper screen
and/or upper screen
B. Inlet/Outlet Connection Reversed
B. Reconnect inlet/outlet connection properly
Softener fails to A. Electrical service to unit has been A. Assure permanent electrical service
regenerate interrupted (Check fuse, plug, pull chain, or switch)
B. Timer motor is defective B. Replace timer motor
C. Control board is defective C. Replace circuit board
C. Power failure C. Reset time of day.Replace backup battery
D. Meter not metering D.Clean foreign matter out of meter
Hard Water A. Bypass valve is open A. Close bypass valve
B. No salt in brine tank B. Add salt to brine tank and maintain salt
level above water level
C. Injector screen plugged C. Clean injector screen
D. Insufficient water flowing into D. Check brine tank fill time and clean brine
brine tank line flow control if plugged.
E. Hot water tank hardness E. Repeated flushing of the hot water tank is
required
F. Leak at distributor tube. F. Make sure distributor tube is not cracked
Check “O” Ring and tube pilot
G. Internal valve leaking G. Replace seals and spacers and/or piston
H. Water chemistry changed H. Confirm water chemistry and valve
settings
I. Abnormal or high water usage I. Check previous days usage and/or test hot
water and cold water for hardness
J. Flow meter is not measuring correct J. Confirm pulse setting in Valve program
K. Meter is not metering K. Clean foreign matter out of meter
Unit used too A. Improper salt setting A. Check salt usage and salt setting
much salt B. Excessive water in brine tank B. See Problem No. 8
C. Power interuption during tank fill C. Replace backup battery
Loss of A. Iron buildup in line to water A. Clean line to water conditioner
water pressure conditioner
B. Iron buildup in water conditioner
B. Clean control and add mineral cleaner to
mineral bed. Increase frequency of
regeneration.
C. Inlet of control plugged due to C. Remove piston and clean control
foreign material broken loose
from pipes by recent work done
on plumbing system.
Loss of mineral A. Upper screen breached or broken A.Replace upper screen on Valve
through drain line
Hard water (unit not using salt; liquid
level in brine tank not too high)
Hard water (unit using salt; liquid
level in brine tank NOT too high)
Liquid level in brine tank TOO high
System regenerates at
wrong time-of- day
A. Electrical service to unit
interrupted
B. Timer not working
C. Timer improperly set
D. Safety brine valve not
opening
E. Salt "bridged" in brine tank
F. Control valve not refilling brine
tank in brine refill cycle
A. Bypass open
B. Timer improperly set
C. No salt in brine tank
D. Excessive water usage
E. Unit installed backwards
F. Unit undersized
A. Brine valve not closing
B. Salt setting too high
C. Injector screen plugged
D. Drain line frozen, plugged or
restricted
E. Salt "mushed" or sand from
salt plugging bottom of brine tank
F. Incorrect brine line flow
control (BLFC)
A. Power outage occurred
A. Assure permanent electrical service (check fuse, plug, pull
chain or switch)
B. Replace timer motor
C. Increase frequency of regeneration and/or salt setting
D. Replace safety brine valve
E. Breakup salt
F. Add shim between backplate and valve body
A. Close bypass (replace if necessary)
B. Increase frequency of regeneration
C. Add salt; maintain above water level
D. Increase frequency of regeneration and/or salt setting (see
HOW TO SET TIMER)
E. Reinstall unit
F. Replace with larger unit
A. Replace brine valve
B. Reset timer
C. Clean injector and screen
D. Free drain
E. Clean out brine tank (see instructions)
F. Replace with correct flow control (see specifications)
A. Reset timer
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