Ews, inc. / environmental water systems, Softener troubleshooting – Environmental Water Systems TT 1054 TWIN TANK User Manual

Page 14

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EWS, Inc. / Environmental Water Systems

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4.3-14

Water continuously flows to
drain

Water tastes salty.

White spots on glassware and dark
surfaces

Low water pressure (low flow rate)

"Rotten egg" smell (from hot water
ONLY)

"Rotten egg" smell (from both hot and
cold water)

Loss of resin through drain line

A. Foreign material in control
valve

B. Internal control leak
C. Control valve jammed in brine
or backwash position
D. Defective micro-switch

A. Salt setting too high
B. Cyclone distributor tube too
short

A. Sodium residual resulting
from water having very high
hardness or total dissolved
solids (TDS)

A. Iron build-up in line to water
conditioner
B. Iron build-up in water
conditioner
C. Well pumping sand
D. Pump losing capacity

A. Magnesium rod in water
heater

A. Hydrogen sulfide (sulfur) in
water supply
B. Bacterial iron in water supply
C. Algae in water supply

A. Air in water system

A. Remove piston assembly and inspect bore: remove foreign
material and check control in various regeneration positions
B. Replace seals and/or piston assembly
C. Replace piston, seals and spacers

D. Replace micro-switch

A. Reset program cycle
B. Replace

A. Installation of additional water treatment equipment such as
reverse osmosis or demineralization

A. Clean line to water conditioner
B. Clean control and add Iron-X Mineral Cleaner to resin bed;
increase frequency of regeneration
C. Install sand trap
D. Contact pump repair service

A. Replace with aluminum rod or remove

A. Contact factory for treatment recommendations
B. Install Iron Removal System
C. Pour approximately 1/2 cup laundry bleach into brine well
just before regeneration as frequently as necessary

A. Assure that well system has proper air eliminator control;
check for dry well condition

Softener Troubleshooting

PROBLEM

CAUSE

CORRECTION

SECTION REPLENISHMENT OF SALT SUPPLY:
The salt storage capacity of the brine tank is approximately 300 lbs. (136 kg.) (125 lbs. for compact). During each regeneration a specific amount
of salt is consumed, thus requiring its periodic replenishment (the frequency is dependent on the regeneration schedule). Always replenish salt
before the supply is exhausted to assure a continuous supply of softened water.

TYPE OF SALT TO USE:
Any type of water softener salt may be used. There are advantages and disadvantages to every type of salt. Please ask your local dealer for his
advice. ROCK SALT IS RECOMMENDED.

BRINE TANK CLEAN-OUT:
To prevent service problems, the brine tank should be emptied and flushed out with a garden hose when dirt and other insolubles accumulate. The
clean-out frequency depends on the type salt used and regeneration frequency. The clean-out should be done when the salt level is low. Steps
to follow:

1) Disconnect brine line at either end.
2) Turn brine tank upside down and discard old salt.
3) Rinse out with a garden hose.
4) Reconnect brine line.
5) Follow start up procedures before adding new salt.
Perform approximately once a year if rock salt is used; with other types of salt, approximately once every other year.

PREVENTING IRON-FOULING OF MINERAL BED:
If iron is present in the water supply, the softener mineral bed will eventually become iron-fouled, resulting in reduced softening capacity and rust-
stained fixtures. Purchase an EWS Pyrolox Unit for permanent solution.

PERIODICALLY CHECK TIME OF DAY SETTING:
Power outages will cause TIME OF DAY timer setting to become incorrect. To reset, to appropriate HOW TO SET TIME
CLOCK (or METER) REGENERATION CONTROL, Section 3.

CHANGE OF OPERATING CONDITIONS:
Should your family size, your water usage habits, or your water quality change, the regeneration program settings may
have to be adjusted. Consult your dealer if any of the above occur.

PROPER DRAIN AND

AIR GAP

CONFIGURATIONS

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