Flexstat malfunctions after upgrade, Flexstat – KMC Controls FlexStat Operation Guide User Manual
Page 38
FlexStat 38
Operation Guide, Rev. R
• If the USB port does not appear in the drop-
down list, close the tool, remove power to the
FlexStat, disconnect the FlexStat from the USB
port, reconnect the FlexStat to the USB port,
restore power to the FlexStat, and restart the tool.
• For any communication error (such as an “Op-
eration has failed!” message) check all connec-
tions and restart the Firmware Upgrade Tool.
If the HTO-1103 kit was received prior to Feb.
7, 2012 and has Rev. D on the silver label of the
programming pod, see the FlexStat Programming
Pod Jumper Position Service Bulletin SB0212A to
check for the correct jumper position within the
pod.
• For display/interface issues in the Firmware
Upgrade Tool, right-click in the firmware panel
(on the right) and select Restore Defaults.
• To view and download firmware updates from
within the tool or from KMC’s Partner Portal web
), you must log-in
with a valid user name and password.
• Ensure firmware for the correct model is se-
lected in the Firmware Upgrade Tool. If firmware
for the wrong model is accidentally installed, the
outputs will not match the applications/configu-
ration on the display.
NOTE: Backing up the existing settings and
firmware image before or during the
upgrade process (using the Firmware
Upgrade Tool, TotalControl, or BACstage)
is recommended practice.
FlexStat Malfunctions After Upgrade
• After the update process is over, if the FlexStat
display remains blank but the backlight is on or
the display locks up at a later time, check that
the WD jumper is reinstalled on the CORRECT
pins. (See the illustration on the previous page.)
• Check the application configuration.
NOTE: Restoring to the factory defaults and
reconfiguring might be needed if how the
FlexStat operates changes. Read all notes
accompanying the firmware update!
NOTE: If custom Control Basic programs are
installed and set to autorun, whenever the
firmware is updated, ALL (factory and
custom) programs are halted. If custom
Control Basic programs are installed
but NOT set to autorun, whenever the
firmware is updated, factory programs
are restarted but any (manual) running
custom programs are halted at restart.
• Change the state of each custom program by
using the Update Manager or loading/running
each program from the CB Programs menu (or
BACstage or TotalControl).
UPDATE MANAGER
PROGRAM CONFIG ERROR
ENABLE FACTORY:
ENABLE CUSTOM: NO
EDIT CB PROGRAMS
DONE
NO
NOTE: See also
NOTE: Customized programs are the responsibility
of the user. KMC Controls does not provide
support for such programs.