faytech 26" Vandal Non-Touch Monitor - Manual (Page 22)

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CONTACT
Contact, RMA service (in English):
Support Number: +1 720 251 4158
Global Support: +86 755 89580612
Support E-Mai: [email protected]
Homepage: www.faytech.com
U.S.A. Warehouse: 121 Varick Street, 3 rd Floor, New York, NY 10013
Tel: +1 720 251 4158
RMA Service:
If you think your faytech product has a defect please always
contact us directly. Our trained after sales service specialists can
help you resolve your problems. Please check the manual and our
frequently asked questions before contacting us – you will usually
find an answer to your question. If there is a defect you can
request an RMA number (Return Merchandise Authorization) at
[email protected] or via fax at +86-755- 89580613 (Chinese
fax-number). Please attach in the contact e-mail/fax your invoice
and what problems you are experiencing. In reply, you will receive
an e-mail/fax with your RMA number and additional information.
For accessories like cables, adapters or power supplies which are
not working, we can usually send you a replacement before
receiving the damaged goods. For a defective product, we try to
check and solve the problem within 3 days after receipt. Make
sure that shipping has been paid before sending goods back to us.
We do not accept postage due packages at our service centers.
Anything received with postage due will be returned to you
without any testing or resolution. Within the first 30 days after
you buy a new faytech product, we will refund your shipping costs
for returned products. For the rest of the warranty period, we will
pay the shipping costs for any repaired or replaced items that we
ship back to you.